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raghabendra_sahoo
Gainsight Employee ⭐️
raghabendra_sahoo
Gainsight Employee ⭐️
July 20, 2021

Show some popup or banner if a feature is not supported or we have an better fetuare

  • July 20, 2021
  • 2 replies
  • 44 views

example data space. 

 

Data space is a legacy system and currently, we are suggesting customers use DD. 

 

When an admin has an issue with Data space they try to resolve the issue from their end first before reaching out to support. It would be great if we show some popup or banner while they edit those configurations then they will try to create them in DD. 

 

It will save a lot of time for admins.

    2 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    July 20, 2021

    @raghabendra_sahoo thank you for sharing your thought here, what exactly the pop-up should display??

    G_Steve
    Gainsight Employee ⭐️
    G_Steve
    Gainsight Employee ⭐️
    July 21, 2021

    Hi sai_ram- In my opinion, in situations like this, we should be leveraging PX to alert users of a newer features.  The pop-up or banner could say something like “The feature you are using in Gainisght has been enhanced and Data Designer is now the optimal method to achieve this outcome.  For more information on data designer watch this 2 minute video(or direct them to the support page).  For additional information, please contact your Gainsight CSM. 

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