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Gainsight Employee ⭐️⭐️
March 23, 2018

SMS/text Message option within Outreaches or CTA task

  • March 23, 2018
  • 2 replies
  • 117 views
With all the text messages that we get for appointments and account updates, I am curious about the interest level and use cases for adding SMS/texts into Gainsight Outreaches or even a new "Text Assist" CTA task option? 

These options/features do not exist and they are not part of the active Product Roadmap, so your feedback and upvotes will help us to gauge interest and learn more. 

Thank you! 

      2 replies

      amber
      amber
      Contributor ⭐️⭐️
      March 23, 2018
      I think this would be awesome, especially for our customer base who is always on the go.
      kwiley13
      kwiley13
      Contributor ⭐️
      May 3, 2022

      I’m getting this request from CSMs recently.  More and more customers are engaging, asking questions, and looking for best practices via a quick text to their CSM.  Seems there is a need for an option to integrate SMS to timeline activity tracking and/or CTA creation/tasks.  

      KW
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