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Gainsight Employee ⭐️
achamaria
Gainsight Employee ⭐️
August 29, 2022

Specific Errors In Rules Engine

  • August 29, 2022
  • 1 reply
  • 30 views

It would be great to have Specific error messages for the Rules failure. For example an escape character issue should call out something as escape character issue instead of -1 records in the initial fetch.

    1 reply

    tom_gerth
    tom_gerth
    Gainsight Employee ⭐️⭐️
    October 6, 2022

    When running rules that fetch from S3, it would be great if we could get an error message in the UI that is more meaningful than “Records: -1”.  Often times, when there is a failure at the S3 fetch level, it is something to do with the file format or header names, but “-1” gives customers no ability to troubleshoot on their own.

    Could we consider giving something that can at least direct the customer in the right path, perhaps “header error” or “duplicate file name” or something like that?

    Enterprise Support Manager, Gainsight
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