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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
January 15, 2019

Store survey link/url in AO Participant object(MDA)

  • January 15, 2019
  • 3 replies
  • 76 views
Right now within the AO Participant object the survey url is only recorded after a participant responds. Can we make it show if they haven't responded? That seems to be the most important time when it is needed. There are many times where a customer would like to resend the link from a program but don't have access to it. This requires creating a one off outreach or program just to resend the survey.

Let me know if I am missing a way to pull the link after the program has been sent.

      3 replies

      shawn_hilditch
      shawn_hilditch
      Contributor ⭐️⭐️
      January 16, 2019
      Great idea, especially when a customer says they've lost the email or they've never received it, allows our CSM team to send them a separate email with the link for that customer to complete the survey and have it associated with their Customer account.

      cmultanen
      cmultanen
      Helper ⭐️
      January 16, 2019
      +1, this would be a huge help!

      T
      TalAmor
      Helper ⭐️
      October 21, 2020

      Hey,

      Just wondering if this is possible now?

      We have customers who say they never receive the NPS survey emails, despite the journey analytics saying they have been sent to these customers - can we get their individual survey links so we can directly send them to these specific customers?

      Best,

      Tal

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