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Submit Ideas on Behalf of Users

  • October 25, 2022
  • 4 replies
  • 36 views

Is there a way to submit an idea enhancement on behalf of another user? Right now we take in data from the idea enhancements via Salesforce integration.

In our desired workflow, clients will let our Project Managers know issues/requests, and in some instances, our PMs would like the ability to submit those ideas for them to help remove a barrier for customers.

4 replies

ravi.kurma
  • Helper ⭐️⭐️⭐️
  • October 25, 2022

Hi Erwin,

Yep! You can create an idea for any specific user using the API:

https://api2-us-west-2.insided.com/docs/community/#operation/submitIdea

 


sam_buddery
Forum|alt.badge.img+6
  • Gainsight Employee ⭐️⭐️
  • April 5, 2023

Hi @ravi.kurma - I think this would be a good topic to convert into an IDEA as would be great to be able to do this within the UI


ravi.kurma
  • Helper ⭐️⭐️⭐️
  • April 5, 2023

Converted to an idea @sam_buddery, thanks for the heads up! 


Manon
  • Helper ⭐️
  • April 12, 2023
NewOpen
 
Hi @sam_buddery - thanks for your reply here, agreed, this would be great, put it as open for future improvements 🚀