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I have a super specific ask that probably only applies to us, but I’ll throw it in here anyway:

 

Since we sync conversations from a different platform into inSided, I’d like the ability to prevent notifications emails from being sent to community members if the topic contains a certain moderator tag (ie.. no_emails). Doing this would allow us to sync these threads without bombarding people with notifications when the conversations sync happens.

 

I’d likely have a flow like this:

  1. Mark thread as ‘synced’
  2. Moderator tag ‘no_emails’ is automatically added to the new topic created in inSided (likely via API)
  3. Sync completes and all replies appear in inSided (no emails are sent to community members since this tag was added)
  4. Remove ‘no_emails’ tag so notifications for future activity are sent

 

I totally understand if this will be archived immediately (I won’t take offense), but I wanted to drop it in here anyway.

 

Thanks!

 

Thanks for sharing this idea @mstone, even you think it’s very specific to your own needs! :)

I’ll still leave it open just in case another customer has a similar use case or need to suppress email notifications for particular topics. Just as a note: if we were to work on a solution towards this, I’d expect we’d look into some kind of explicit moderation toggle or flag on the topic to turn on and off notifications (with an endpoint for toggling this on/off), rather than doing this via a moderator tag :).

Updated idea status New → Open
Updated idea statusOpen→Closed (Parked)

Hello @mstone. Thank you for posting this idea. We have made the decision to park it for now because it didn’t a lot of votes and replies.

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