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john_trumble
john_trumble
Contributor ⭐️
January 18, 2018

Survey branching from NPS questions to a separate page

  • January 18, 2018
  • 3 replies
  • 88 views
In a survey, I'd like to be able to branch from an NPS question to a different page dynamically, based on the score given by the responder.  My goal is to have only the NPS question on the first page of the survey.  This is how I have my NPS surveys configured in CustomerGauge, and I believe that's inline with their recommended best practices.

The problem is that (per Gainsight Support) branching is apparently not available on NPS questions (the branch button is dimmed), and [i]question linking requires the downstream questions to be on the same page.

      3 replies

      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      January 23, 2018
      Hi John,

      We are addressing this use case as part of our revamped surveys which we are targeting in the near term roadmap.

      You would be able to define rules as follows - 

      Skip to Page 2 when NPS Question answer is between 0 to 5 and Skip to another page when it is from 6 to 10 etc.



      Thanks
      Abhishek S
        S
        sainyam_sandhu
        Contributor ⭐️⭐️⭐️
        September 28, 2020

        Does this work when the NPS survey only has one question. It gives me a message that “doesn't apply to first and last questions”

         

        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        September 28, 2020

        @dan_ahrens 

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