In a survey, I'd like to be able to branch from an NPS question to a different page dynamically, based on the score given by the responder. My goal is to have only the NPS question on the first page of the survey. This is how I have my NPS surveys configured in CustomerGauge, and I believe that's inline with their recommended best practices.
The problem is that (per Gainsight Support) branching is apparently not available on NPS questions (the branch button is dimmed), and [i]question linking requires the downstream questions to be on the same page.
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Hi John,
We are addressing this use case as part of our revamped surveys which we are targeting in the near term roadmap.
You would be able to define rules as follows -
Skip to Page 2 when NPS Question answer is between 0 to 5 and Skip to another page when it is from 6 to 10 etc.
Thanks
Abhishek S
We are addressing this use case as part of our revamped surveys which we are targeting in the near term roadmap.
You would be able to define rules as follows -
Skip to Page 2 when NPS Question answer is between 0 to 5 and Skip to another page when it is from 6 to 10 etc.
Thanks
Abhishek S
Does this work when the NPS survey only has one question. It gives me a message that “doesn't apply to first and last questions”
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