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steven_savaglio
steven_savaglio
Contributor ⭐️
August 4, 2015

Survey Need

  • August 4, 2015
  • 1 reply
  • 26 views
We would like to create a survey using more than one NPS style question. Certainly the customer sentiment to rate the level of agreement (1-10) with a statement can be utilized beyond just "Would you recommend us to a friend or colleague?" How about an NPS score on "Would you recommend our CSM program?" The Gainsight survey process only allows for 1 NPS-style question and we'd like to see it modified to allow additional. We can customize the NPS question but we're restricted to only 1.

      1 reply

      praneet
      praneet
      Helper ⭐️⭐️⭐️
      September 29, 2015
      Hi @Stevan, 
      We can achieve this behaviour by using Matrix Question Type.
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