Sync Timeline Activity Status like CS Task sync.
Hi Team,
As of now, we don't have default/explicit Status field in Timeline Activities. So currently, status for all the Gainsight Activity is by default synced with this status value in SFDC. So if you create activities in Gainsight, and if you have selected open status, then the syned activity will just sit open in SFDC, until someone manully changes it. What we want is to have status to status mapping. Like, if I create a activity of type In-progress, the sync activity should be In-Progress and If I create Completed it should be Completed.
Currently, it is only one Status that is applied to all activities sync to SFDC -
As of now, we don't have default/explicit Status field in Timeline Activities. So currently, status for all the Gainsight Activity is by default synced with this status value in SFDC. So if you create activities in Gainsight, and if you have selected open status, then the syned activity will just sit open in SFDC, until someone manully changes it. What we want is to have status to status mapping. Like, if I create a activity of type In-progress, the sync activity should be In-Progress and If I create Completed it should be Completed.
Currently, it is only one Status that is applied to all activities sync to SFDC -
