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Hi Team,

As of now, we don't have default/explicit Status field in Timeline Activities. So currently, status for all the Gainsight Activity is by default synced with this status value in SFDC. So if you create activities in Gainsight, and if you have selected open status, then the syned activity will just sit open in SFDC, until someone manully changes it. What we want is to have status to status mapping. Like, if I create a activity of type In-progress, the sync activity should be In-Progress and If I create Completed it should be Completed.

Currently, it is only one Status that is applied to all activities sync to SFDC -





@shiv_kumar_katiyar I better understand the CTA and Activities functionality. I actually don't think I necessarily need this function, so feel free to remove the idea if you don't think others have asked for it previously. Thanks!

@oc Thanks. This is not on the roadmap yet and looks like you may not need it as well. Do let us know of you face any other issue in Salesforce sync.

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