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Tasks Owners Cannot Close CTAs they are not the Assignees for

  • February 4, 2016
  • 2 replies
  • 31 views

kaycee
  • Contributor ⭐️⭐️⭐️
We have some CTAs that include Playbooks/Tasks that list different Assignees. Currently, there are no guardrails to keep Task Owners from closing out a CTA that is owned by a different user. For our org, we want to make sure users can only close out the Tasks/CTAs for which they are assigned. 

2 replies

steve_davis
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  • Gainsight Employee ⭐️⭐️
  • May 26, 2016
Kaycee,

That is a great idea. I am moving this over into the Idea category so our product team has visibility into the request to lock down other users from closing tasks not assigned to them. 

Thanks,
Steve 

darkknight
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  • Expert ⭐️
  • May 26, 2016
This is a good idea....but I think it should be an administrative option to turn this functionality on if the org wants it to work this way.