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tharun
tharun
Contributor ⭐️⭐️⭐️
March 13, 2018

Timeline Attachments

  • March 13, 2018
  • 14 replies
  • 336 views
In regards to attaching files in Timeline - Currently, the system is limited to certain file types, and we cannot attach Outlook email messages. Will .msg be a file type that we can add as an attachment in Timeline in the future?

    14 replies

    sagan_sherlin
    sagan_sherlin
    Helper ⭐️⭐️
    March 13, 2018
    Hi Tharun! 

    This is something that we would LOVE!

    https://community.gainsight.com/gainsight/topics/idea-ability-to-attach-outlook-emails-to-ctas
      tharun
      tharunAuthor
      Contributor ⭐️⭐️⭐️
      March 14, 2018
      I have seen one more customer requesting this with a business case to have this feature enabled.
        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        March 20, 2018
        Thanks for the post. This is definitely on our roadmap. ETA to be decided.
          prathap
          prathap
          Contributor ⭐️⭐️
          April 10, 2018
          We are also receiving requests to attach .CSV files to timeline activities from users. Can we also add CSV files as an attachment in Timeline in future?
          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          April 11, 2018
          After enhancing attachments we will start supporting almost all file types.
            andrew_biehle
            Gainsight Employee ⭐️
            andrew_biehle
            Gainsight Employee ⭐️
            May 10, 2018
            This reply was created from a merged topic originally titled Update timeline with .eml file types..

            Currently you can update timeline activities with these file types -?.jpg,.jpg,.gif,.png, bmp, pdf, doc, docx, txt, ppt, pptx, xls, xlsx.

            It might be cool to have .eml as an option as well if someone would like to attach an email that they received externally.
            P
            paulk
            Contributor ⭐️
            February 26, 2020

            @andrew_biehle @nitisha_rathi is there anything on the Roadmap regarding further supported file types? .zip file compatibility would be great, and a time saver when it comes to having to upload multiple files to a Timeline activity.

             

            I’ve seen it mentioned previously also, but audio file format support would be great. Being able to attach recorded calls to key moments in a customer Timeline can be great for reference, and also a great tool for internal company training.

            nitisha_rathi
            nitisha_rathi
            Expert ⭐️⭐️
            February 28, 2020

            We will add this in the next 2-3 months

              darkknight
              darkknight
              Expert ⭐️
              June 22, 2020

              @nitisha_rathi looking forward to finding out more here.  Timeline doesn’t accept visio filetypes (.vsdx, .vdx, etc) either.  This is a common file type to attach. 

              Jeff Kirkpatrick
              nitisha_rathi
              nitisha_rathi
              Expert ⭐️⭐️
              June 26, 2020

              Hi All,

               

              We will satrt supporting jpg, jpeg, gif, png, bmp, pdf, doc, docx, txt, ppt, pptx, xls, xlsx, xlsm, csv, msg, eml, avi, flv, wmv, mov, mp4, wav, aiff, flac, alac, mp3, aac, wma, ogg files starting Sep release.

              @darkknight Apart from .vsdx, .vdx any other file type which you think would be required?

               

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