Contributor ⭐️⭐️⭐️⭐️⭐️

Timeline draft limit increase needed

Forum|Forum|7 years ago
February 13, 2019
13 replies
178 views

Through Gainsight ticket 71673 we learned the Timeline draft limit is 2,000 which is about 7 drafts per user for the approximate number of licenses we have. We are nearing the limit before implementing email to Timeline and email to Timeline relies heavily on recording drafts when the cleint email does not match in Gainsight. Please increase the limit for all instances of Gainsight, or at least make it a per user limit so drafts save properly everytime. Thank you.

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lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hi @jen_pakravan

Can you tell us more about why each user needs to be able to store more than 50 drafts, and what you believe would be an appropriate limit?

@nitisha_rathi Is this something that can be adjusted per tenant potentially, or is the 50 drafts per user a hard limit?

Lila Krutel, Dir. Global Education Services

jen_pakravan

Contributor ⭐️⭐️⭐️⭐️⭐️

this is what i've heard from a CSM (and this rationale is not uncommon here):

I put ongoing notes in drafts for "onsite topics", etc. Also, I'll go back and clean up meeting notes before formally logging them if I'm in back to back meetings.

R

rakesh_lingala

Helper ⭐️⭐️⭐️

Hello Everyone!

Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!

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