Request we have received from our CSM team:
Timeline is a great, searching tool for keywords to find references or other customers doing the same thing. Such as, I searched for variations of "6 week schedule" to see who was doing this so I could chat with the CSMs about a challenge my customer was having.
When you search on a keyword and the list of Timeline entries comes up, it would be great to highlight the keyword in the body of the entry, so we can quickly find it. Some Timeline entries are pretty lengthy making it more time consuming to evaluate if the item is relevant.
Timeline: Highlight keywords in search
+4+1 from me too. This would be incredibly helpful to more quickly find what you are looking for.
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.18 release (SFDC / NXT). With this release, Timeline's search functionality has been improved. Users can now search by Content, Entity, and People. This enhancement enables users to add additional options to limit the search and to filter search results further.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.