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zach_davis
zach_davis
Helper ⭐️
March 16, 2017

Timeline Search Fields

  • March 16, 2017
  • 5 replies
  • 36 views
Can anyone confirm what fields the Timeline Search box is searching? Is it both subject and body, or just body? I could not find this information in any documentation.

Thanks!

    5 replies

    manu_mittal
    Gainsight Employee ⭐️
    manu_mittal
    Gainsight Employee ⭐️
    March 16, 2017
    Hi Zach,

    It's both subject and body of the activity.
    zach_davis
    zach_davisAuthor
    Helper ⭐️
    March 16, 2017
    Manu - Does it support partial search? For instance if there is a value of SDCPURVDI01 in the subject, should i be able to find it by searching SDCPUR?
    manu_mittal
    Gainsight Employee ⭐️
    manu_mittal
    Gainsight Employee ⭐️
    March 16, 2017
    Has to be an exact match, I believe, but it's not case-sensitive.
      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      March 16, 2017
      This info is in the end user article for the Timeline feature, not the Admin config article:

      https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/User_Guides/Use_C360...
      Lila Krutel, Dir. Global Education Services
      R
      rakesh_lingala
      Helper ⭐️⭐️⭐️
      October 20, 2020

      Hello Everyone!

      Happy to announce that your request has been considered and included as part of the v6.18 release (SFDC / NXT). With this release, Timeline's search functionality has been improved. Users can now search by Content, Entity, and People. This enhancement enables users to add additional options to limit the search and to filter search results further.

      This feature is implemented in both SFDC & NXT versions.

      Thanks for posting!

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