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davetee
Helper ⭐️
June 15, 2022

Update Custom Field with Zapier

  • June 15, 2022
  • 2 replies
  • 20 views

I want to use Zapier to update the user profile fields. For example, updating users’ profiles with Salesforce data that identifies the type of account (prospect, trial user, free user, customer). I could use Insided’s custom roles, which are partially supported in Zapier, but that creates problems.

With Insided’s current Zapier capabilities, I can assign users to a custom role but I cannot unassign them from a custom role. When a trial user converts to a customer, I can add them to the Customer custom role with a Zap, but I cannot remove them from the Trial User custom role with Zapier.

The better way to do this is to allow updates to Insided’s user profile fields via Zapier. When a user’s type changes in Salesforce, Zapier can trigger Insided to update the user profile field with the new type, overwriting the previous value.

2 replies

Aleksandra
Gainsight Product Manager
June 22, 2022

hi

Thx for the idea. I will keep it open to see how many votes it will gather. 

Aleksandra
Aleksandra
Gainsight Product Manager
June 22, 2022
Updated idea statusNewOpen
Aleksandra