Gainsight Employee ⭐️

User would like to have Journey Orchestrator send emails to accounts that have a specific tag assigned to them

Forum|Forum|5 years ago
March 2, 2021
3 replies
38 views

Hi

User would like to have Journey Orchestrator send emails to accounts that have a specific tag assigned to them.

For example, if user wanted to blast emails out to customers for a webinar that is applicable to them, could the CSM's add a tag to each customer that is designated for this webinar, that Journey Orchestrator is then able to pull for the email?

dan_ahrens

Expert ⭐️⭐️⭐️

Yes, the query building in Journey Orchestrator can look at any SFDC or Gainsight data object and use that in determining eligibility criteria for injecting that email address into the program.

VP of Customer Success at Forcepoint