Skip to main content
T
TheDataSherpa
Contributor ⭐️⭐️
March 3, 2020

View Survey Comments with Viewer License

  • March 3, 2020
  • 8 replies
  • 136 views

Right now if you have a viewer license you cannot access the results of a survey sent via JO/Surveys 2.0. Can gainsight develop a way for viewers to access the “survey results link” that can be sent through JO? it seems this would fall under the category of “viewer”. Also, you can email the score but not the comments from a survey to anyone, why not add the comments? this limitation makes automation difficult for users with viewer licenses.

    8 replies

    heather_landgraf
    heather_landgraf
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 3, 2020

    I would also love to see that you can put any information from the survey into an email for those that do not have Gainsight (or only have the view).

     

    So score, responder, other account data, comments. etc.

      V
      vikram
      Helper ⭐️⭐️
      April 7, 2020

      Hi @heather_landgraf , This is currently in our backlog. 

      Thanks,

      Vikram

        ml2019
        ml2019
        Contributor ⭐️⭐️⭐️⭐️⭐️
        July 10, 2020

        I would love to see this it would be huge for us. We have  a large group in services that have viewer licenses and receive survey feedback on their consulting work. It would be great to have an easier way to share the whole response with them with a list of URLs they can click into.

          V
          vikram
          Helper ⭐️⭐️
          July 27, 2020

          @TheDataSherpa , @heather_landgraf  and @ml2019 Currently, users with Viewer licence can see the survey responses on a preview icon in C/R360. They need to have “Read” access to the “Company” object

          ml2019
          ml2019
          Contributor ⭐️⭐️⭐️⭐️⭐️
          July 27, 2020

          @vikram thank you, can you show what you mean? Is this in the widget?

          V
          vikram
          Helper ⭐️⭐️
          July 27, 2020

           @ml2019 Navigate to Customers > {CustomerName} > Survey

          You can see “NPS Responses” and “Survey Responses”. Clicking on the “Eye” icon will show the detailed responses

            ml2019
            ml2019
            Contributor ⭐️⭐️⭐️⭐️⭐️
            September 20, 2020

            @vikram  I’m still not seeing where this is - do you have a screen shot you can dm me?

            phani_kumar
            phani_kumar
            Gainsight Employee ⭐️⭐️
            September 21, 2020

            Hi @ml2019 

            Please check these below screenshots.

            Once we click on that View Icon, it will redirect us to the Survey Response page.

            Hope this helps.

            Thanks.

              Terms & ConditionsAccessibility statement