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Can the weekly Gainsight usage report be adjusted so we can filter out view only licenses? Or have another set a report that excludes view only licenses?

We cannot really use the Gainsight Weekly Usage reports because they calculate adoption for both full and view only license users.

In our realm, Full Gainsight License users have different usage behaviors than Gainsight View/Read Only license users.  Therefore (for us), it does not makes sense to benchmark them the same as full users.  

Full users have more steak and responsibility in Gainsight where view only users just need to periodically view information.  View only are usually granted to the Sales team or any other miscellaneous team that does not heavily engage with the customer or may just need to view / read data. 

 

@andorfuhrer sorry for the inconvenience. @kendra_mcclanahan need your inputs here.

Hi @andorfuhrer -

Currently we don’t have access to track which users are full vs. view within the Gainsight usage data. We’re working with out product team to bring this data into our usage data as this is an ask we’ve had from other customers. It’s likely a quarter or more out but we’ll keep customers updated on when that data is available.

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