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Whatsapp / SMS Integration

  • August 22, 2018
  • 5 replies
  • 260 views
mike_maday
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After meeting with multiple User Groups at Micro Focus, we received requests to see if Gainsight could integrate with Whatapps or SMS.
    jahnavi
    josef_petzenhammer
    emiliya_slavova

    5 replies

    lila_meyer
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    • lila_meyer
    • Gainsight Employee ⭐️⭐️⭐️
    • August 24, 2018
    Hi Mike, Can you provide a bit more detail about what you mean by integrate? What do they want users to be able to do or see ultimately?
    Lila Krutel, Dir. Global Education Services
    jahnavi
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    • jahnavi
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • August 27, 2018
    It would be nice to have a text message as a CTA 
    mike_maday
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    • mike_maday
    • Author
    • Gainsight Employee ⭐️
    • August 27, 2018
    @lila - The first use case for this would be like Slackbot where a simple query could be run and details on the account displayed. 

    The longer term use case would be that we allow for collaboration between team members.

    lila_meyer
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    • lila_meyer
    • Gainsight Employee ⭐️⭐️⭐️
    • August 31, 2018
    I'm switching this to an Idea post for better tracking.
    Lila Krutel, Dir. Global Education Services
    gunjanm
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    • gunjanm
    • Expert ⭐️
    • July 31, 2020

    I think I am interpreting this as the same request, or it could be something completely different...our CSMs would like a way to track/log their SMS or even calls from their cell phones automatically. Similar to how HubSpot’s mobile app can capture calls automatically (not sure about SMS). 

    Currently, they are taking screenshots or copy pasting. Anyone have any suggestions for this?

    Gunjan
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