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andrew_cummins
andrew_cummins
Helper ⭐️
December 10, 2015

When building a dashboard and "drilling" into the data it would be nice to hyperlink to a case in SF

  • December 10, 2015
  • 5 replies
  • 71 views
I have built a dashboard with reports and it would be nice to have certain things hyperlinked just like you can when you click on the "eye" to view a case in the c360 under a report. 

      5 replies

      rbegley
      rbegley
      Helper ⭐️⭐️
      December 10, 2015
      To add to this, it would be nice if any ID field displayed in a drill down was fashioned into a link to that record in Salesforce.
        sumesh
        sumesh
        Helper ⭐️⭐️
        December 14, 2015
        Hi Andrew,

        Can you please provide me some pointed to the use case you're referring to here?

        Thanks!
        andrew_cummins
        andrew_cumminsAuthor
        Helper ⭐️
        December 14, 2015
        Is this what you are looking for? Sorry was not sure what you are asking.

        sumesh
        sumesh
        Helper ⭐️⭐️
        December 18, 2015
        Thanks for clarifying, Andrew! I'll add your suggestion to our roadmap. Actual timing is TBD.
        darkknight
        darkknight
        Expert ⭐️
        December 18, 2015
        I previously submitted this request as well:  https://community.gainsight.com/gainsight/topics/hyperlink-to-specific-sfdc-objects-i-e-account-numb...

        We have implemented the workaround suggested there, however it is not ideal and hope that this will become an inherent function within GS.
        Jeff Kirkpatrick
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