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Gainsight Employee ⭐️
March 31, 2021

When date time field is added in unique criteria duplicate Participants are getting added to the Program

Hi,

When date time field is added in unique criteria duplicate Participants are getting added to the Program  and receiving multiple Emails 

 

Regards,

Vijayasailesh Katuri

3 replies

varun_menon
Contributor ⭐️⭐️
March 31, 2021

Hi,

Since its a Date time field the program is considering both date and time. When a duplicate participant come in the said field value date may be same but the time may be different because of which we think that there is a duplicate participant.

We are aware of this behavior and we are looking into it. 

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bradley
Expert ⭐️
March 31, 2021

Hi,

Since its a Date time field the program is considering both date and time. When a duplicate participant come in the said field value date may be same but the time may be different because of which we think that there is a duplicate participant.

We are aware of this behavior and we are looking into it. 

Can you just use a Date and not a DateTime field @vijayasailesh? That may alleviate your problem.

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sai_ram
Expert ⭐️⭐️
April 6, 2021

@vijayasailesh since this is a known behaviour changing this to an idea for better tracking.

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