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Gainsight Employee ⭐️
March 31, 2021

When date time field is added in unique criteria duplicate Participants are getting added to the Program

  • March 31, 2021
  • 3 replies
  • 75 views

Hi,

When date time field is added in unique criteria duplicate Participants are getting added to the Program  and receiving multiple Emails 

 

Regards,

Vijayasailesh Katuri

3 replies

varun_menon
Contributor ⭐️⭐️
March 31, 2021

Hi,

Since its a Date time field the program is considering both date and time. When a duplicate participant come in the said field value date may be same but the time may be different because of which we think that there is a duplicate participant.

We are aware of this behavior and we are looking into it. 

bradley
Expert ⭐️
March 31, 2021

Hi,

Since its a Date time field the program is considering both date and time. When a duplicate participant come in the said field value date may be same but the time may be different because of which we think that there is a duplicate participant.

We are aware of this behavior and we are looking into it. 

Can you just use a Date and not a DateTime field @vijayasailesh? That may alleviate your problem.

sai_ram
Expert ⭐️⭐️
April 6, 2021

@vijayasailesh since this is a known behaviour changing this to an idea for better tracking.