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gabriel_hobbs
gabriel_hobbs
Contributor ⭐️⭐️⭐️
June 22, 2015

Why no filter to Engagement / Trends ?

  • June 22, 2015
  • 4 replies
  • 69 views
In the Engagement tab a user can choose between Overview / Trends / Explorer.
In both the Overview and Explorer views, there is the possibility to add filters, but not in the trends view. Why can't we filter in the Trends view? For example, I am interested to see the trend within customers in a specific revenue band, industry, lifetime in months, etc. but cannot do this.

      4 replies

      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      June 28, 2015
      Thanks for the feedback, Gabriel. I acknowledge that filters should be consistently available. We'll keep this in our queue for future enhancements. Meanwhile, it is possible to build the exact same trend report with filters, using our new report builder.
      dariabrainerd
      dariabrainerd
      Contributor ⭐️⭐️⭐️
      June 29, 2015
      We are also eager to filter and drill down on Engagement tab, being able to export or report directly off that tab would be ideal. 
      evan_luberda
      evan_luberda
      Helper ⭐️
      December 3, 2015
      Hey Gabriel,

      I recently started going through all of the unanswered
      or unresolved problems and questions here. Was checking to see if this
      has been resolved or if it is an ongoing issue/question?

      Thanks,
      -Evan
      gabriel_hobbs
      gabriel_hobbsAuthor
      Contributor ⭐️⭐️⭐️
      December 4, 2015
      Thanks Evan, although Manu did provide a workaround, I still consider this to be unresolved. I would like to work more with engagement, but the lack of filtering is a definite limitation.
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