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 This customer has several “Closed” statuses for  CTAs and Tasks. But when a TSM assigns a custom “Closed” status then checks the box, it automatically assigns  to “Closed Successful”.In this case the customer would like to not allow them to check the box but manually assign a closed status.
Hi Michael,



The Check Box can be used to Close the CTA with the Default Closed status, if the Customer has different default Closed Status then that can be changed in Cockpit Configuration,





Click here for more info 



Regards,

Hitesh

there should be an option to have NO default for the check box - and then when checked the options in the drop down would show up to select.

@heather_landgraf Just to confirm, do you mean you want the user to be asked what dropdown value they would like to choose when closing ?

@heather_landgraf Just to confirm, do you mean you want the user to be asked what dropdown value they would like to choose when closing ?

Yes

Thank you @heather_landgraf for the clarification.

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