See what we discussed on August 13th’s 3PM EST session of Office Hours below:

1. What’s the best way to manage frequently updated content?

One customer shared that their team regularly updates training content, sometimes weekly, and asked about best practices for publishing and version control.

Here are two options we discussed:

• Replace the existing media file (videos, in their use case) in the course using the Media Library. You’ll have two options:

  • Replace the file and keep existing analytics

  • Replace the file and reset analytics tracking

• Clone the course, publish the updated version, and update the course name or description to highlight the new content. You can then:

  • Add the updated course to the catalog

  • Export users from the original course and enroll them into the new version. Learners will still see both courses in their dashboard (completed or in progress) but can easily identify the newest version.

2. What happens when I archive a course?

We reviewed how archived courses behave in the platform:

• Once a course is archived, learners can no longer access it—even if they were enrolled, in progress, or had completed it

• Analytics and completion data are preserved

• Archived courses live in a dedicated Archived folder on the Courses page for admins to view or unarchive at any time

3. How can I share analytics with specific clients?

The customer shared that some of their clients want visibility into learner progress and outcomes.

We discussed two options:

• Create groups by persona, district or customer type (whatever works for you), and export filtered dashboard data to share externally

• Use the Manager role to allow certain client contacts to log in and view analytics for their specific group of learners