Hey there everyone,
We’re back with a refreshed version of the Community news : From the Community Desk.
It’s an opportunity for us to share key updates, spotlight amazing moments, and celebrate all of you who make this community what it is.
This one’s a little longer than usual, but trust me—it’s packed with good stuff. Totally worth the scroll. 😉
Let’s kick things off with a milestone worth celebrating:
We’re closing in on 15,000 members!
When I joined Gainsight nearly 3 years ago, we were just over 8,000 strong. Watching this family grow has been nothing short of heartwarming. 💜
Hall of Fame
Let’s take a look at our shiny leaderboard!
Our leaderboard highlights the all-time points of community members who’ve consistently shown up, helped others, and racked up some serious points over time.
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Welcoming Our New Product Families
As our community continues to grow, so does the Gainsight product family—and we’re thrilled to welcome some exciting new additions! 🎉
In case you missed it, Customer Education (CE), Skilljar, and Staircase have officially joined us here on the community.
🎯 That means more conversations, more learning, and more ways to connect across our expanding ecosystem
Join the conversation here:
The Community Needs You…
Our community grows stronger when we help each other.
Here are a few questions that fellow members haven’t found an answer to. Help them by sharing your take!
Rewind & Refresh
We’ve had a busy last 6 months in this community with new projects and changes focused on improving member experience. Here are a few of them:
- Customer-Led Learning: We’re shifting gears to focus on what truly drives this community—your expertise. Our goal? To amplify peer-to-peer learning and create more space for members to share, support, and grow together.That’s why we’ve launched a brand-new category: ‘🗂️Share insights & best practices’. Not to brag, but it’s been 🔥 non-stop learning in there! We also want to give a huge shoutout to the incredible members who’ve been consistently contributing—whether from day one or just recently joining the wave. Your shared wisdom is what makes this space thrive.
Let’s hear it for:
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@dayn.johnson -
@alizee -
@romihache -
@sarahmiracle -
@aaronhatton -
@heather_hansen -
@Carol_Keyes -
@sarahmasterton-brown -
@spencer_engel -
@Jef Vanlaer -
@jason_metzler -
@matthew_lind -
@romain -
@LukeM -
@bmayden
- Gamification Revamp: We’ve given our ranks system a full makeover—not just for style, but to make it more meaningful and reflective of the incredible contributions you make here. You can read more about it here:
- Best Practices Hub:Over the past year we have built a hub full of essential best practices to help you adopt and get value out of Gainsight CS. If you haven’t visited yet, we highly recommend that you take a look: https://communities.gainsight.com/best-practices-hub-226
- Little tweaks, Better Experience: We’re always making tweaks and tucks to the experience on this platform. Recently we’ve retired some inactive community categories, optimised the homepage widgets and added the awesome idea pipeline widget to our Ideas page.
Clean-up of old Ideas
As we announced in this topic, we recently started some important maintenance and engineering work around our idea topics. With a total of +12,000 ideas going back to 2015, some clean-up was very much called for. To improve search and findability for our members, and to make it easier for our Product team to close the feedback loop, we have started archiving older ideas that didn’t get traction in terms of votes.
Nothing is lost or deleted in this process - you can find all of our archived ideas in this category (which isn’t searchable or indexed by Google). If you think that we archived something that we shouldn’t have, just let us know and we’ll take a look (community@gainsight.com).
Member Spotlight
Every thriving community has its cornerstones—and we’re lucky to have some incredible members holding it all together. This month, we’re shining the spotlight on 2 amazing Gainsight champions who consistently show up, share, and support.
Tero
What project or topic are you geeking out over right now?
I am currently working on a concept aimed at renewing our community’s gamification to enhance engagement among the most active and trusted members. The goal is to create continuity and recognition in a natural and rewarding way. I’m really excited about this project, as it opens up new ways to gather valuable insights from members and bring them closer to our company through meaningful interactions that are valuable for both sides.
What’s something people would be surprised to learn about you?
In my free time, I do something quite similar to the concept I’m currently developing for our company’s community. I’m an active member of a car enthusiast community, where I proposed the idea of connecting members with car manufacturers and importers for customer panels—to offer something special for our active members and to share insights with the manufacturers and importers. I also volunteered to help organize these panels. It’s about bringing people together to exchange perspectives—just like in my day job, but this time I’m a member myself, not an admin. 
What do you enjoy most about being part of the Gainsight community?
I really appreciate how the Gainsight community brings people together around shared challenges and ideas. It’s not just about finding answers—it’s about building relationships and learning from others who genuinely care about community building and customer experience.
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Preethi
What project or topic are you geeking out over right now?
Definitely AI. Trying out some vibe coding myself on a CS project and also on a pet project. It is exciting
What’s something people would be surprised to learn about you?
I love solving Jigsaw and Lego puzzles
What do you enjoy most about being part of the Gainsight community?
It is good to be amongst others who are as passionate about the product as much as you are. The feedback and the ideas are great. Feels really bad to not be able to prioritise it
Thank you for reading along with us!
Feel free to let us know in the comments if there is anything else you’d like us to include into our newsletters.
Thank you for being part of this community & as always, feel free to reach out to us for anything at community@gainsight.com
) with this incredible Community! So glad to be a part of it!