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How to embed media (+ supported media types)

  • July 30, 2019
  • 87 replies
  • 4519 views

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87 replies

olimarrio
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  • Gainsight Employee ⭐️
  • July 18, 2023

Hi @choraria 👋,

I’ll feed this back internally to our Product team but I’d also advise creating an idea so that other community members can vote on it.


kathleenkenny23
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Hey team - I went to edit my my community post so I could edit the embedded video media content from Loom as I update the title of the Loom video but it doesn’t let me delete or edit the link - am I missing something?


olimarrio
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  • Gainsight Employee ⭐️
  • August 16, 2023

Hi @kathleenkenny23 👋,

It may depend on your edit permissions that are associated with the user role of your profile. Let me know what you are looking to edit and I’ll be happy to help!


JayS
  • Helper ⭐️
  • July 19, 2024

Hello All,

Are there plans to expand the supported media list? The two I’m specifically looking for today are tourial.com and highspot.com

Thank you.


Sudhanshu
  • Gainsight Product Manager
  • July 23, 2024

@JayS We are not planning to expand the media list. Could you please post this as an idea? Meanwhile, we will also look into it and see how complex it is to expand the list. 


JayS
  • Helper ⭐️
  • July 23, 2024

Thank you for your reply, @Sudhanshu. I submitted this idea a few days ago: 

 

 


  • Contributor ⭐️
  • November 3, 2025

What about support for Synthesia to embed video content?


Thomas Deely
  • Contributor ⭐️⭐️⭐️
  • March 19, 2026

Just checking is this embed feature still working? I am embedding an iframe html from Brightcove, using “embed media” however, I get “url not recognized” It seems to require a URL vs an iFrame. Let me know. thanks also ​@olimarrio 


olimarrio
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  • Gainsight Employee ⭐️
  • March 20, 2026

Hi ​@Thomas Deely 👋,

Yes this feature should still be working. When embedding supported media into the text editor, you only need the URL.

So in your case something like https://players.vidyard.net/{id}

If you wanted to add this video to a custom HTML widget, rather than the text editor in a topic or reply, you would then need to include the HTML and use an iframe to embed this.


Thomas Deely
  • Contributor ⭐️⭐️⭐️
  • March 20, 2026

olimarrio
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  • Gainsight Employee ⭐️
  • March 23, 2026

 

@Thomas Deely can you please let me know what steps you are taking to embed this video into a topic / reply? I was able to embed the video with the link you provided.


Thomas Deely
  • Contributor ⭐️⭐️⭐️
  • March 23, 2026

Hi Ollie, it was pasting the url into the article in draft mode. I just tried now and it’s working now…! I will reach out if this happens again. thanks