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Frank
Frank
Product Guru
July 30, 2019

How to embed media (+ supported media types)

  • July 30, 2019
  • 88 replies
  • 4860 views

Embed Media lets you embed resources hosted on other platforms (videos, audio, images, prototypes, forms, and more) directly inside your content.

Add media to your content

  1. Copy the shareable link or embed code from the source you want to embed
  2. Click the Embed Media icon in the editor
  3. Paste the link or embed code
  4. Click Insert

For most supported platforms a plain public URL is enough. You do not always need the platform's full embed snippet.

Supported platforms

You can embed content from the following platforms:

Video and screen recording

  • YouTube
  • Vimeo
  • Dailymotion
  • Brightcove
  • Vidyard
  • Wistia
  • Loom
  • VideoAsk
  • Tella
  • Parmonic
  • Blue Billywig
  • PingVP

Audio

  • Spotify
  • SoundCloud
  • Deezer

Design, prototypes, and interactive demos

  • Figma
  • Canva
  • CodePen
  • JSFiddle
  • Arcade
  • Storylane
  • iorad
  • Parta

Forms and surveys

  • Typeform
  • Tally

Images and GIFs

  • Giphy
  • Tenor

Social

  • X (formerly Twitter)

Documents

  • Scribd
  • WordPress.tv

Notes

  • If a platform is not in this list, its content cannot be embedded, even if that platform supports embedding elsewhere.
  • If an embed does not render, confirm the source content is public and that you are using a direct link to the item (not a search or profile page).

    88 replies

    Show previous replies
    Gabolino
    Gabolino
    Helper ⭐️
    December 15, 2020

    @Julian  this is now luckily working for us but there seems to be a wider issue with embeds that I believe your support team should investigate as it's happening to several people. 

      ErikT
      ErikT
      Contributor ⭐️⭐️
      December 16, 2020

      I have exactly same issue, agree with @Gabolino - something you should look in to. :thinking:

      When trying to embed YouTube video “The specified domain is not supported” error appears. All other previously embedded videos now show message below :point_down: :

      (Embedded not available)

       

       

        Julian
        Julian
        Gainsight Employee ⭐️⭐️⭐️
        December 16, 2020

        Hi all,

        thanks for all of your comments. There are two seperate things which have caused issues here:

        @tmo_mike_c, @Ebbe & @ErikT the issue you described most likely was caused by the global outage Google had yesterday. Hopefully everything should be working now again!

        @Gabolino Happy to hear your issue got solved - a developer has confirmed this to me as well. Did you observe any other issues related to embedding that are not caused by issues with Google services or the specific embedding of typeform surveys on your community? Then please let me know!

        I follow my nose, it always knows
        Gabolino
        Gabolino
        Helper ⭐️
        December 18, 2020

        Yes, @Julian. Some members of my team can’t see the video embeds, meaning that some people see the videos but some don’t. See below:

         

        This person in particular tried :

        Chrome & Chrome incognito
        SAfari & Safari Private

         

         

        It’s on this post. Mind you the community is still in private mode. 

        dandre
        dandre
        Contributor ⭐️⭐️⭐️⭐️⭐️
        December 30, 2020

        I am having this issue on my *brand new* community as well even today (12/30). @Yoeri 

         

        I figured this out. The URL has some special parameters in it that insided does not like. Seems like an issue as depending on where it was shared from, youtube will append all sorts of garbage to the URL, but it won't prevent it from working.
         

        workling:https://www.youtube.com/watch?v=Qasksfm5dK4

        not working: https://www.youtube.com/watch?app=desktop&v=Qasksfm5dK4&feature=youtu.be

         

        When things get tough, we ask, what is best for the customer?
        Yoeri
        Yoeri
        Gainsight Employee ⭐️⭐️⭐️
        December 30, 2020

        @dandre what are you trying to embed, not all providers are supported :)

        Group Product Manager, Customer Communities
        dandre
        dandre
        Contributor ⭐️⭐️⭐️⭐️⭐️
        December 30, 2020

        @dandre what are you trying to embed, not all providers are supported :)

        edited my response. Looks like it's picky with youtube URLs. I had to reformat the URL to make it work.

        When things get tough, we ask, what is best for the customer?
          Gabolino
          Gabolino
          Helper ⭐️
          January 15, 2021

          @dandre what are you trying to embed, not all providers are supported :)

          edited my response. Looks like it's picky with youtube URLs. I had to reformat the URL to make it work.

           

          Hi @dandre how did you solve this? Im having the same issue over and over again with YT vifdos like this

          https://www.youtube.com/watch?v=rBJLoYd8xak

           

          @Julian 

          dandre
          dandre
          Contributor ⭐️⭐️⭐️⭐️⭐️
          January 15, 2021

           

          @dandre what are you trying to embed, not all providers are supported :)

          edited my response. Looks like it's picky with youtube URLs. I had to reformat the URL to make it work.

           

          Hi @dandre how did you solve this? Im having the same issue over and over again with YT vifdos like this

          https://www.youtube.com/watch?v=rBJLoYd8xak

           

          @Julian

           

          The problem in your case is that the owner of the video has disallowed embedding. There is no good way to tell except by using a site like this - enter the video ID (which is rBJLoYd8xak in your case). you can see this video has been restricted from embedding (see below)

           

          The problem is that for *any* video error inSided shows the same error stating the domain is not supported. They should update the error to be more generic or provide better guidance somewhere

           

           

           

           

           

          When things get tough, we ask, what is best for the customer?
            Gabolino
            Gabolino
            Helper ⭐️
            January 15, 2021

             

            @dandre what are you trying to embed, not all providers are supported :)

            edited my response. Looks like it's picky with youtube URLs. I had to reformat the URL to make it work.

             

            Hi @dandre how did you solve this? Im having the same issue over and over again with YT vifdos like this

            https://www.youtube.com/watch?v=rBJLoYd8xak

             

            @Julian

             

            The problem in your case is that the owner of the video has disallowed embedding. There is no good way to tell except by using a site like this - enter the video ID (which is rBJLoYd8xak in your case). you can see this video has been restricted from embedding (see below)

             

            The problem is that for *any* video error inSided shows the same error stating the domain is not supported. They should update the error to be more generic or provide better guidance somewhere

             

             

             

             

             

             

            Thats very clear, thanks a mil!

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