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Frank
Product Guru
July 30, 2019

How to embed media (+ supported media types)

  • July 30, 2019
  • 88 replies
  • 4860 views

Embed Media lets you embed resources hosted on other platforms (videos, audio, images, prototypes, forms, and more) directly inside your content.

Add media to your content

  1. Copy the shareable link or embed code from the source you want to embed
  2. Click the Embed Media icon in the editor
  3. Paste the link or embed code
  4. Click Insert

For most supported platforms a plain public URL is enough. You do not always need the platform's full embed snippet.

Supported platforms

You can embed content from the following platforms:

Video and screen recording

  • YouTube
  • Vimeo
  • Dailymotion
  • Brightcove
  • Vidyard
  • Wistia
  • Loom
  • VideoAsk
  • Tella
  • Parmonic
  • Blue Billywig
  • PingVP

Audio

  • Spotify
  • SoundCloud
  • Deezer

Design, prototypes, and interactive demos

  • Figma
  • Canva
  • CodePen
  • JSFiddle
  • Arcade
  • Storylane
  • iorad
  • Parta

Forms and surveys

  • Typeform
  • Tally

Images and GIFs

  • Giphy
  • Tenor

Social

  • X (formerly Twitter)

Documents

  • Scribd
  • WordPress.tv

Notes

  • If a platform is not in this list, its content cannot be embedded, even if that platform supports embedding elsewhere.
  • If an embed does not render, confirm the source content is public and that you are using a direct link to the item (not a search or profile page).

88 replies

Julian
Gainsight Employee ⭐️⭐️⭐️
May 3, 2023

Thanks for sharing your question. There are no restrictions with this, the only area where embedding media does not work is within private messages.

I have updated the original post, so that it is more generic and does not give the impression that this is exclusively for the article content type.

I follow my nose, it always knows
M. R. Holst
Contributor ⭐️⭐️
May 3, 2023

Nice Julian! Good to know. I just wanted to make sure before I made a fool of myself on our community by asking for people to share their playlists to have the users unable to use that feature.

Mike H - Sonos
mcooksey
Contributor ⭐️⭐️⭐️
June 8, 2023

Can anyone provide some up-to-date instructions on how to embed a YT video so it displays and plays within a post or article? Not having any luck. I’ve read through this thread; I know I have accepted all cookies, etc., but no matter which way I try to embed a YT video I either get a “not supported” error around the URL type or the embed turns into a plain YouTube link. 

https://community.qualtrics.com/
M. R. Holst
Contributor ⭐️⭐️
June 13, 2023

@mcooksey I had to contact Gainsight as they had to enable it on the backend as we had some old settings on our community that got in the way of content embedding correctly. Might we worth pinging them to see if it is the same issue on your site?

Mike H - Sonos
choraria
Contributor ⭐️
July 18, 2023

Hey team — would it be too difficult to have Zngly on the list?

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 18, 2023

Hi @choraria 👋,

I’ll feed this back internally to our Product team but I’d also advise creating an idea so that other community members can vote on it.

kathleenkenny23
Helper ⭐️
August 5, 2023

Hey team - I went to edit my my community post so I could edit the embedded video media content from Loom as I update the title of the Loom video but it doesn’t let me delete or edit the link - am I missing something?

Kat Kenny
olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 16, 2023

Hi @kathleenkenny23 👋,

It may depend on your edit permissions that are associated with the user role of your profile. Let me know what you are looking to edit and I’ll be happy to help!

JayS
Helper ⭐️
July 19, 2024

Hello All,

Are there plans to expand the supported media list? The two I’m specifically looking for today are tourial.com and highspot.com

Thank you.

Jay Sherwood
Sudhanshu
Gainsight Product Manager
July 23, 2024

@JayS We are not planning to expand the media list. Could you please post this as an idea? Meanwhile, we will also look into it and see how complex it is to expand the list.