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CSM Compensation Trends

  • February 27, 2023
  • 3 replies
  • 252 views

seth
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  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies

An informal survey of CCOs about CSM compensation gives us some incredible insight into the broad variety of ways that comp has been structured. See attached PDF, linked below.

For example:

  • About half of CS teams have some amount of team-performance variable comp
  • Median variable comp is 20%:

⬇️ Attached PDF with much more info ⬇️

3 replies

Robert_DeLaO
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  • Helper ⭐️
  • 18 replies
  • February 27, 2023

What was the sample size? 


seth
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  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies
  • February 27, 2023

A small sample, and I believe the deck actually includes data from several different spots. So, take it as food for thought, not benchmarking. 


tyler_mcnally
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Adding to the party! Here’s the latest comp benchmarking and comp best practices from gainsight.

 

Pulse 2023: CSM Comp Trends + Gainsight/Rockewell Comp Evolution


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