Skip to main content

CSM Compensation Trends

  • February 27, 2023
  • 3 replies
  • 261 views

seth
Forum|alt.badge.img+9
  • Gainsight Employee ⭐️⭐️⭐️

An informal survey of CCOs about CSM compensation gives us some incredible insight into the broad variety of ways that comp has been structured. See attached PDF, linked below.

For example:

  • About half of CS teams have some amount of team-performance variable comp
  • Median variable comp is 20%:

⬇️ Attached PDF with much more info ⬇️

3 replies

Robert_DeLaO
Forum|alt.badge.img+2
  • Helper ⭐️
  • February 27, 2023

What was the sample size? 


seth
Forum|alt.badge.img+9
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • February 27, 2023

A small sample, and I believe the deck actually includes data from several different spots. So, take it as food for thought, not benchmarking. 


tyler_mcnally
Forum|alt.badge.img+3
  • Helper ⭐️
  • October 18, 2023

Adding to the party! Here’s the latest comp benchmarking and comp best practices from gainsight.

 

Pulse 2023: CSM Comp Trends + Gainsight/Rockewell Comp Evolution