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Question

I'm a new user, What are the best training document to go through ?

  • April 17, 2018
  • 5 replies
  • 41 views

bbelluz
Training 

5 replies

sai_ram
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  • Expert ⭐️⭐️
  • April 17, 2018
Hi Bernard, Welcome to Gainsight Community!

You have all the product documentation here, including the training videos.

dstokowski
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  • Gainsight Employee ⭐️⭐️
  • April 17, 2018
These couple of overview videos and introductions may help orient you to getting started.  Most of our training and docs are geared toward roles of Admin (GS Admin/CS Ops), CSM or Manager.
https://support.gainsight.com/Getting_Started/Roles

The other resource we have our Customer Success University with a number of eLearning courses.
https://customersuccessuniversity.gainsight.com/catalog#courses

kate_green
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  • Helper ⭐️⭐️
  • April 17, 2018
When searching for specific documentation, I recommend using the new built in help center for faster results.


ben
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  • Helper ⭐️⭐️⭐️
  • April 18, 2018
What Kate said. That feature is so nice for "in the moment" help. I am a relatively seasoned user and have already enjoyed this option!

roshan_rahim_chittoor
Also in the Help Center, you can find documentation relevant for that particular Gainsight app page. For example, if you are on the CoPilot page, documentation related to CoPilot will be shown in the Help Center as suggested articles, and if you are in the Report Builder, you can see documentation relevant to creating reports, and so on.