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Low-Touch (Pooled CSM) Model

  • October 6, 2022
  • 7 replies
  • 576 views

thunziker

Let’s revisit the low-touch, pooled CS model. What’s working, what’s not? 

Would love to chat with fellow CS leaders in regards to how you successfully rolled this out. 

7 replies

seth
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  • Gainsight Employee ⭐️⭐️⭐️
  • October 6, 2022

Wanted to make sure you saw this, @thunziker !

 


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  • Contributor ⭐️⭐️
  • January 23, 2023

I’d be keen to chat about this too @thunziker if you’re still keen to?


thunziker
  • Author
  • Contributor ⭐️⭐️
  • January 23, 2023

Hey @Zoe Marshall, let’s do it! Feel free to email me and let’s connect. thunziker@denalintel.com


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  • Contributor ⭐️⭐️
  • January 24, 2023

Great, thank you @thunziker - I just sent an email but it bounced unfortunately?
If you get chance, try emailing mine - zoe.marshall@arbor-education.com


revathimenon
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  • Gainsight Community Manager
  • March 23, 2023

@yuniyal something you might want to look at.


kiranpanigrahi
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  • Gainsight Employee ⭐️
  • March 24, 2023

@yuniyal let’s invite @thunziker to our webinar on March 28th. 


yuniyal
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  • Gainsight Employee ⭐️
  • March 27, 2023

@thunziker We have a webinar tomorrow at 10 AM PST where we will be discussing low touch (pooled CSM) model in detail. It would be great if you can register for it. Here’s the community post link.