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Category page displaying more than 25 articles.

  • November 10, 2024
  • 6 replies
  • 74 views

Hello, 

I discovered that once a category of the knowledge base contains more than 25 Post (= Article + question + Discussions), the Category page is truncated and only display the 25 first articles. The UX is not telling the user that something is truncted (= no infinit sroll load or pagination).

Is this the expected behavior ? Should we limit the number of article to 25 and create sub-categories ? 
 

 

Based on this community organization I was felling it’s a known limitation. but it sounds sad to not levrage the same pagination system as the one you already have on othre part of the platform.


 

Pierre

Best answer by lwackertn

@Pierre VR  Gainsight has fixed this issue. I tested and confirmed in our community. 

6 replies

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  • Helper ⭐️⭐️
  • November 10, 2024

We discovered this same issue last week. I reached out to Gainsight support and they identified it as a bug. They have not yet provided an update on when it will be fixed.


  • Author
  • Contributor ⭐️
  • November 10, 2024

Do you know if it’s a recent regression or if it’s a bug which has always been there ? 


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  • Helper ⭐️⭐️
  • November 10, 2024

They did not say. However, I think it must be recent as we would have noticed if it had always been like that.


Sudhanshu
  • Gainsight Product Manager
  • November 11, 2024

Hi @Pierre VR and @iwave-ian! Thanks for the feedback. This is indeed a bug from recent updates to the KB module. We will soon be fixing this. 


  • Author
  • Contributor ⭐️
  • November 12, 2024

Hello Sudhanshu! Would you have some raw estimation of whee the bug should be fixed? it’s just to know if it’s worth implementing a workaround on our side (like pinning all articles).


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  • Helper ⭐️⭐️
  • Answer
  • November 12, 2024

@Pierre VR  Gainsight has fixed this issue. I tested and confirmed in our community.