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Hello, 

I discovered that once a category of the knowledge base contains more than 25 Post (= Article + question + Discussions), the Category page is truncated and only display the 25 first articles. The UX is not telling the user that something is truncted (= no infinit sroll load or pagination).

Is this the expected behavior ? Should we limit the number of article to 25 and create sub-categories ? 
 

 

Based on this community organization I was felling it’s a known limitation. but it sounds sad to not levrage the same pagination system as the one you already have on othre part of the platform.


 

Pierre

We discovered this same issue last week. I reached out to Gainsight support and they identified it as a bug. They have not yet provided an update on when it will be fixed.

Do you know if it’s a recent regression or if it’s a bug which has always been there ? 

They did not say. However, I think it must be recent as we would have noticed if it had always been like that.

Hi @Pierre VR and @iwave-ian! Thanks for the feedback. This is indeed a bug from recent updates to the KB module. We will soon be fixing this. 

Hello Sudhanshu! Would you have some raw estimation of whee the bug should be fixed? it’s just to know if it’s worth implementing a workaround on our side (like pinning all articles).

@Pierre VR  Gainsight has fixed this issue. I tested and confirmed in our community. 

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