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Contributor ⭐️
November 10, 2024
Solved

Category page displaying more than 25 articles.

  • November 10, 2024
  • 6 replies
  • 105 views

Hello, 

I discovered that once a category of the knowledge base contains more than 25 Post (= Article + question + Discussions), the Category page is truncated and only display the 25 first articles. The UX is not telling the user that something is truncted (= no infinit sroll load or pagination).

Is this the expected behavior ? Should we limit the number of article to 25 and create sub-categories ? 
 

 

Based on this community organization I was felling it’s a known limitation. but it sounds sad to not levrage the same pagination system as the one you already have on othre part of the platform.


 

Pierre

    Best answer by lwackertn

    @Pierre VR  Gainsight has fixed this issue. I tested and confirmed in our community. 

    6 replies

    Helper ⭐️⭐️
    November 10, 2024

    We discovered this same issue last week. I reached out to Gainsight support and they identified it as a bug. They have not yet provided an update on when it will be fixed.

    Pierre VRAuthor
    Contributor ⭐️
    November 10, 2024

    Do you know if it’s a recent regression or if it’s a bug which has always been there ? 

    Helper ⭐️⭐️
    November 10, 2024

    They did not say. However, I think it must be recent as we would have noticed if it had always been like that.

    Sudhanshu
    Gainsight Product Manager
    November 11, 2024

    Hi @Pierre VR and @iwave-ian! Thanks for the feedback. This is indeed a bug from recent updates to the KB module. We will soon be fixing this. 

    Pierre VRAuthor
    Contributor ⭐️
    November 12, 2024

    Hello Sudhanshu! Would you have some raw estimation of whee the bug should be fixed? it’s just to know if it’s worth implementing a workaround on our side (like pinning all articles).

    lwackertnAnswer
    Helper ⭐️⭐️
    November 12, 2024

    @Pierre VR  Gainsight has fixed this issue. I tested and confirmed in our community.