CC Newsletter October 2026
Customer Communities October 2026
This month, the Customer Communities MCP can take action in your community with new write tools, and the Forethought AI Agent brings conversational answers to your community search. You’ll also find a quick way to start with CC MCP prompts, two community threads on interactive landing pages and email polls, and the recording from our CC Retention Session on turning engagement into loyalty.
Let's get into it 😊
Publish, Moderate, and Manage Ideas from Your AI Tool with CC MCP
The Customer Communities MCP is now generally available, and it can take action in your community. With the new write tools, you can publish articles and product updates, reply to unanswered threads after review, assign moderators, and manage idea statuses, tags, and votes, including in bulk. Already connected in Claude? Refresh your tool list or reconnect to see them.
Learn more
Give Members Conversational Answers in Search with the Forethought AI Agent
After a successful beta, the Forethought AI Agent integration is now generally available. Members can ask questions in your community search and get answers drawn from all of your community content and your connected Forethought sources. They can follow up naturally without starting over, and if a question is unclear, the agent asks for clarification first so they get the right answer sooner. It’s available to Community customers with AI Answers enabled and an active Forethought AI subscription, and you can request setup help if you need it.
Learn more
Start Faster with Ready-to-Use CC MCP Prompts from the Prompt Library
Not sure what to ask once your AI tool is connected to the Customer Communities MCP? The Gainsight MCP Prompt Library has ready-to-use prompts built for Customer Communities, so you don’t have to start from scratch. Pick a prompt for a task you handle regularly, tweak it to fit your community, and save the ones that work for next time.
Explore the Prompt Library
Building an interactive landing page for your power users
A community manager is planning a more personalized landing page for advocates and champions, and asked what Gainsight offers for quizzes and role-based pathing. Fellow members answered that there are no out-of-the-box quiz or pathing widgets. The HTML widget accepts JavaScript, so you can embed third-party tools, and Developer Studio lets you build a custom widget that pulls in outside data. Widgets can be shown or hidden by segment.
Join the discussion
Which tool can put a poll in your community email campaigns?
Inspired by a Pulse Europe session on measuring community value, one member wants to ask new joiners the same questions a year later. Gainsight CC has no built-in survey feature for email campaigns, so they asked what others use. Peers have suggested Typeform and a homepage pop-up survey, and others are following the thread. Share what’s working for you.
Join the discussion
Webinar Recording: Community as a Retention Engine: Turning Engagement into Loyalty
In this October CC Retention Session, you’ll see how to link community participation to renewal rates and churn risk, spot at-risk customers from declining activity, and build champion programs. The session also covers retention reporting for CS leaders, with example data, and how to make the case for community investment to leadership. The recording and slides are on the community.
Watch the recording
Join Us: CC Office Hours l Every Wednesday at 11:00 AM ET
We are now offering weekly office hours with the CC team. Bring your questions, swap ideas with other Skilljar users, and get quick, actionable guidance. If you have a named CSM, continue to use them as your primary contact.
Register Here