Email Campaigns: Images not displaying

Hi ​@safiya ,

When emails are sent through Gainsight (via Journey Orchestrator), images are not embedded directly in the email — they're hosted on external servers and loaded remotely. This is standard practice to keep email file sizes small and improve deliverability. However, this is exactly why some recipients may not see images.

And ,while you can't control recipient-side image settings, you can make sure your emails still deliver value even when images don't load:

• ✅ Always include alt text on every image — recipients will see a descriptive label instead of a blank space, keeping the message readable
• ✅ Never rely solely on images to convey your message — always pair images with real text content so the core information comes through regardless
• ✅ Include a "View in browser" link — gives recipients a way to see the fully rendered email with all images loaded
• ✅ Use a background color fallback — if you use background images, set a similar background color so the layout doesn't break for Outlook users
• ✅ Keep your contact list healthy and engaged — engaged recipients are more likely to allowlist your sender address or manually enable images
• ✅ Test your emails across clients before sending — tools like Litmus or Email on Acid let you preview how your email renders across different email clients and catch issues before they reach recipients