Gainsight Employee ⭐️

Grammarly Browser Extension Issues - Now Automatically Disabled - 3rd June

Forum|Forum|5 years ago
May 25, 2021
17 replies
859 views

Hello everyone,

It has come to our attention that the Grammarly Extension has been causing an issue with some of our text editors across the platform. This occurs when text is typed into the editor and Grammarly is triggered to check spelling and grammar - causing the text to disappear and the rest of the text box functionality to break.

We have been in contact with Grammarly and they are aware of the issue. Their developers are currently analysing the cause of this issue and are working on a fix - however, no time-frame has been provided for a solution.

In the meantime, we suggest turning off the Grammarly extension whilst using your community platform. To do that, please click the G icon on your browser's toolbar and toggle Check for writing suggestions and Show definitions and synonyms via double clicks off.

We will keep in close contact with Grammarly and keep you updated once more information becomes available.

Thanks,

Oliver

freydrew

Contributor ⭐️⭐️⭐️⭐️

Thanks for letting us know. I can confirm that I’ve been dealing with this issue off and on as well.

I also had an issue with adding featured images to articles while using Grammarly. As soon as I turned off the extension, this functionality went back to normal.

Drew -- Senior Communications Manager

adam.ballhaussen

Helper ⭐️

Any update on ETA? We’ve notified our community members to disable Grammarly for now but would like to communicate to them as soon as there’s an update

Adam B.

olimarrioAuthor

Gainsight Employee ⭐️

Thanks Adam, we have not received an ETA yet from Grammarly.

We have a contingency plan to add an attribute to the text editor so Grammarly will not initialise in it and we will of course keep you updated on when this has been added. This will mean that users won’t need to worry about turning Grammarly off. Hopefully Grammarly resolve the issue before we have to implement this.

Frustratingly, community members will need to disable Grammarly themselves for now (and watch out for their spelling and punctuation!).

Thanks for your patience with this and I’ll let you know as soon as there is any progress.

adam.ballhaussen

Helper ⭐️

Understood. Thank you for the update, Oliver! Until then it’ll be like the Wild West in my posts 🤠

Adam B.

adam.ballhaussen

Helper ⭐️

@olimarrio 👋 just checking in… Still working on a fix, I presume?

Adam B.

olimarrioAuthor

Gainsight Employee ⭐️

Hi Adam :hand_splayed: we have the fix I mentioned above in progress so I expect to be able to update you on that imminently. This will disable Grammarly automatically for users. We will then remove this attribute once Grammarly are able to fix on their end. I’ll keep you posted as soon as our fix is implemented!

adam.ballhaussen

Helper ⭐️

Thank you!

Adam B.

olimarrioAuthor

Gainsight Employee ⭐️

Good news - we have deployed this mitigating fix!

The Grammarly extension is now automatically disabled for users whilst they are using the platform. This means they won’t have to manually turn this on and off when switching between the platform and elsewhere on their web browser.

We will of course stay in contact with Grammarly and keep you all updated on when the issue can be resolved on their end.

We will then remove the attribute on our side so that community members can use Grammarly if they wish.

For now, watch out for those punctuation marks and keep an eye out for the grammar police :cop: