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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
December 16, 2024
Solved

How to Prep for Notification Center GA?

  • December 16, 2024
  • 53 replies
  • 884 views

I’ve heard a general ETA of “January” for Notification Center generally availability* (GA). What does GA look like for customers / community managers? 

It it something that’s available, but we have to turn on? Or is it something that gets enabled for all when it’s ready?

I ask because I’d like to plan the comms and supporting FAQs necessary for enabling this on my community. If I control when it’s turned on post-GA, then I have the flexibility to launch the comms assets in tandem. If I don’t, then I need to prioritize those assets early in January. 

*understanding and acknowledging that product development and release timelines are fluid, etc.  

    Best answer by DannyPancratz

     

    53 replies

    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    Me personally, I am not sure about the settings or the need of documentation. If NC is intuitive, you don´t need them. Yeah, at the moment NC is not intuitive 😊

    If I compare to the Khoros, they dont have any settings for NC either. They have settings only for the Email notifications as well.

    In my mind NC is independent entity, works only on the site and it “alerts” all the time and about everything. Then there are email notifications and you can set their  behaviour as you wish.

    Jasper
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    Thanks ​@Yoeri for your clarification and transparenty. I appreciate that.

     

    Regarding the settings, it would be nice to have options to receive notifications via mail or in the NC, of maybe both. Some of our users don't want to receive them double. Which I understand. When opening the link from the notification mail the message in NC doesn't change, it still needs to be marked as read manually.

    Others also would like an option to not have the NC at all. But I also imagine you guys prefer that not to happen (after everything is finished) 🙂

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    In my mind NC is independent entity, works only on the site and it “alerts” all the time and about everything. Then there are email notifications and you can set their  behaviour as you wish.


    Interesting. I hadn’t thought of it that way. I’ll be curious to see what the docs say about how it works; if it’s independent that way or if the settings are tied to the same email notifications. In previous testing, I was under the impression the same settings applied.

    FYI: I am no longer active in this community
    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    ...Others also would like an option to not have the NC at all...

    This is something I dont understand. If you dont need it, or want it, let it just be 😀 

    Jasper
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    This is something I dont understand. If you dont need it, or want it, let it just be 😀 

    Personally I agree, because it didn't show the recent notifications I've been ignoring it a bit. Including the badge. Some people can't ignore a badge with a number in it, apparently 😜

    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 31, 2025

    Interesting. I hadn’t thought of it that way. I’ll be curious to see what the docs say about how it works; if it’s independent that way or if the settings are tied to the same email notifications. In previous testing, I was under the impression the same settings applied.

    I wish their settings are not tied together. If I dont want to receive email notifications, I would like to see from TC whats happening. Or, if I dont want to follow anything, at all, then I just disable email notifications and forget the TC.

    If settings are tied together, then there are no so many ways to follow whats happening.

    I dont know. My brains are tired after long week and hours 😀

    DannyPancratz
    DannyPancratzAuthorAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 3, 2025

     

    FYI: I am no longer active in this community
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    February 3, 2025

    Danny, you beat me to it 😉 I was about to provide an update including a link to the documentation. But here it goes anyway.

    Thanks everybody for your continued feedback and ideas. We have published documentation to the Notification Center (link here or in the post above). The issue where notifications didn’t appear in a chronological order should be resolved as well. We are investigating a report where notifications can’t be opened in a new browser and will keep you informed about any updates we have. 

    Please let us know if you have additional questions and feedback. 

    Group Product Manager, Customer Communities
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 3, 2025

    Thanks, ​@Yoeri, I appreciate the fast action on these items. 

    FYI: I am no longer active in this community
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    February 4, 2025

    Hey ​@FMEEvangelist thanks for reporting. The Notification Center and the Spam Prevention feature operate standalone. At first the spam prevention checker will check any new posts of spam, if they capture a post as spam the post will instantly be moved to the spam folder and it will not be published on the community. As a result this post will not be shown on the community.

    If the spam prevention checker ‘approves’ the post, the post will be published on the community. Any post that is published on the community (and that the user is subscribed too) will appear in the notification center.

    Keep in mind that our spam prevention checker will not capture 100% of spam posts at first, it is a living artefact that needs to learn from new spam attempts, you can help the spam prevention checker to learn by manually marking posts (that were not captured at first) as spam. Spammers are constantly looking for new ways and strategies to make it to the community. Unfortunately some posts will make it through. To learn more about spam and tactics on how to combat it see our ‘Dealing with spam’ knowledge base

    Group Product Manager, Customer Communities