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Gabolino
Gabolino
Helper ⭐️
November 23, 2020
Solved

Hyperlinks not visible on private messages

  • November 23, 2020
  • 24 replies
  • 417 views

hi all, 

I can see we can hyperlink text on private messages. However, the hyperlinked text looks exactly the same than the rest so it’s not obvious where to click. See below

 

In this sentence the words “in this thread” are hyperlinked, but you have to guess it. 

 

Any known solutions to this?

Cheers

    Best answer by Gabolino

    The problem is styling @Moller Toma , URLs are inhering our brand colour, which is black, so nobody can see them. I need to add some extra bbcode to make them visible, @Yoeri helped with that luckily. 

    24 replies

    Moller Toma
    Moller Toma
    Helper ⭐️
    November 25, 2020

    Hi @Gabolino, 

    Do you use a BBCode for what you want to hyperlink?

    For example: This be bbcode.org! 

    This is how you use it: 



    See also the next topic. 

     

    Gabolino
    GabolinoAuthor
    Helper ⭐️
    November 25, 2020
    '

    Hi @Gabolino, 

    Do you use a BBCode for what you want to hyperlink?

    For example: This be bbcode.org! 

    This is how you use it: 



    See also the next topic. 

     

    Yep, all done via bbcode. The link works, but the text format doesn''t change which makes it difficult to know where to click. 

    '
    Moller Toma
    Moller Toma
    Helper ⭐️
    November 26, 2020
    '

    Hi @Gabolino, 

    Do you use a BBCode for what you want to hyperlink?

    For example: This be bbcode.org! 

    This is how you use it: 



    See also the next topic. 

     

    Yep, all done via bbcode. The link works, but the text format doesn''t change which makes it difficult to know where to click. 

     

    That is odd. It does work in our community. Maybe you can mail support@insided.com to discuss your challenge. Perhaps it is a bug. 

    '
      Gabolino
      GabolinoAuthor
      Helper ⭐️
      December 10, 2020

      I just did @Moller Toma, it’s quite annoying this but nobody can see those hyperlinks and they are not visiting the posts we send on welcome private message. 

      Gabolino
      GabolinoAuthor
      Helper ⭐️
      December 10, 2020
      '

      Hi @Gabolino, 

      Do you use a BBCode for what you want to hyperlink?

      For example: This be bbcode.org! 

      This is how you use it: 



      See also the next topic. 

       

      Yep, all done via bbcode. The link works, but the text format doesn''t change which makes it difficult to know where to click. 

       

      That is odd. It does work in our community. Maybe you can mail support@insided.com to discuss your challenge. Perhaps it is a bug. 

       

      Can you try and send me a hyperlinked text via private message? To see how it looks here?

      '
      Gabolino
      GabolinoAuthor
      Helper ⭐️
      December 11, 2020

      Got it @Moller Toma , extra question if I may, did you have to add the hyperlink via the back end or can you do it from the front end pm editor? 

      Moller Toma
      Moller Toma
      Helper ⭐️
      December 11, 2020

      I added the hyperlink via the front end pm editor by going to your profile and clicking on the email icon. 

      Gabolino
      GabolinoAuthor
      Helper ⭐️
      December 11, 2020

      I added the hyperlink via the front end pm editor by going to your profile and clicking on the email icon. 

      interesting, via bbcode?

      Gabolino
      GabolinoAuthorAnswer
      Helper ⭐️
      December 11, 2020

      The problem is styling @Moller Toma , URLs are inhering our brand colour, which is black, so nobody can see them. I need to add some extra bbcode to make them visible, @Yoeri helped with that luckily. 

      Yoeri
      Yoeri
      Gainsight Employee ⭐️⭐️⭐️
      December 14, 2020

      You can insert an HTML URL in the private message and add additional attributes to style the link.

      <a href="url" style="text-decoration: underline; color: #ffa000;">Click here</a>

      text-decoration: underline; adds an underline to the links
      color: #ffa000; adds a color to the URL

      Group Product Manager, Customer Communities
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