Hey ​@FMEEvangelist - I took a peek in your community (looks beautiful btw - hats off to you!) and I don’t immediately see anything obvious.  I would also expect this user to have gotten your BANNED rank.  Maybe to double-check one obvious thing - have you done a rank rebuild since making changes related to this structure?

Thanks ​@Kenneth R - and thanks for the compliment!

I’m not sure how we got into this state, and I was a bit reluctant to rebuild the ranks. I was just afraid it might send out emails to everyone. I know. Over-cautious. Anyway, I found out that I could resolve the problem by finding the user in the back end and clicking Apply Changes. Even though I had made no changes, it triggered something that reset the rank. There were few enough users that it didn’t take too much work.

So, all good now, and thanks again for responding.

Great to hear that it’s resolved ​@FMEEvangelist !  And yes, rebuilding the ranks will send a notification if you’ve made changes that result in a new rank for members, but for future reference, one thing you can always do is first disable the PM notifications, then rebuild, and then re-enable the notifications.  Although in this case it sounds like you found a much easier solution yourself - I wasn’t aware that ‘apply changes’ can trigger a rank assignment like this, great to know!  :)