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Helper ⭐️⭐️⭐️
July 3, 2025
Solved

Plans to support llms.tx?

  • July 3, 2025
  • 6 replies
  • 127 views

Does Gainsight CC have any plans to support llms.txt files to help AI systems understand and process our community site? 

    Best answer by Yoeri

    Hi ​@mbuuck1 we’ve did some more research on this topic and want to provide you all with an update: 

    While a new standard called llms.txt has been proposed, it has not been widely adopted by major AI model providers such as OpenAI, Anthropic, and Google. Current discussions in the industry suggest that llms.txt is of limited practical use at this time, as these providers do not actively support or use it (source).

    For now, the best practice remains to use robots.txt and follow established SEO guidelines for structuring community content. It’s worth noting that LLM-powered AI systems do not “crawl and index” content in the same way as search engines. Instead, they respond to user prompts based on their training data and available context. That said, some AI agents may not respect robots.txt at all. As a general rule, if content is publicly accessible on the web, it should be considered accessible to AI systems. Because of the reasons mentioned above we don’t see an immediate need to support llms.txt yet - but we do keep an eye on this. When llms.txt mature and become more widely accepted and adopted we’ll realign on its priority.

    6 replies

    revathimenon
    Gainsight Community Manager
    July 7, 2025

    Hey ​@mbuuck1 

    Love this!

    Thanks for sharing – I’ve passed it along to our product team for consideration in future planning.

    Where focus goes, energy flows.
    mbuuck1Author
    Helper ⭐️⭐️⭐️
    July 7, 2025

    Thank you ​@revathimenon!

    davetee
    Helper ⭐️
    July 29, 2025

    Hi ​@revathimenon -

    We would also benefit from the addition of an llms.txt file. LLMs are already using our community as training content. It would be helpful if we could give them guidance on how to best interpret the information in the community. Thanks

    revathimenon
    Gainsight Community Manager
    July 30, 2025

    Noted ​@davetee 

    I’ve passed the need across to our product teams for consideration.

    Where focus goes, energy flows.
    Yoeri
    YoeriAnswer
    Gainsight Employee ⭐️⭐️⭐️
    August 13, 2025

    Hi ​@mbuuck1 we’ve did some more research on this topic and want to provide you all with an update: 

    While a new standard called llms.txt has been proposed, it has not been widely adopted by major AI model providers such as OpenAI, Anthropic, and Google. Current discussions in the industry suggest that llms.txt is of limited practical use at this time, as these providers do not actively support or use it (source).

    For now, the best practice remains to use robots.txt and follow established SEO guidelines for structuring community content. It’s worth noting that LLM-powered AI systems do not “crawl and index” content in the same way as search engines. Instead, they respond to user prompts based on their training data and available context. That said, some AI agents may not respect robots.txt at all. As a general rule, if content is publicly accessible on the web, it should be considered accessible to AI systems. Because of the reasons mentioned above we don’t see an immediate need to support llms.txt yet - but we do keep an eye on this. When llms.txt mature and become more widely accepted and adopted we’ll realign on its priority.

    Group Product Manager, Customer Communities
    mbuuck1Author
    Helper ⭐️⭐️⭐️
    August 13, 2025

    Thank you ​@Yoeri! I appreciate your detailed perspective on that