Skip to main content
aluciani
Helper ⭐️
July 1, 2020
Question

Post moved and still shows ideation status

  • July 1, 2020
  • 15 replies
  • 339 views

I had someone post an item in my ideation board which was really a conversation. I moved it to the proper fourm but I noticed that the ideation status (NEW) is still showing on the post - wonder if this is a bug? See image below.

How can I remove the NEW status?

When I go into the post the status does not exist

 

15 replies

Julian
Gainsight Employee ⭐️⭐️⭐️
July 1, 2020

I saw this happening before and I think I was able to fix it by converting it into a question and back - maybe you can try that?

It surely is unexpected behaviour that an ideation status is being displayed outside of an ideation category.

I follow my nose, it always knows
aluciani
alucianiAuthor
Helper ⭐️
July 1, 2020

No difference

 

Also noticed that I got this message when converting, wonder if there are some backend issues at the moment?

 

 

Julian
Gainsight Employee ⭐️⭐️⭐️
July 1, 2020

Thanks for trying it out, bummer that it did not work. Probably some things have changed in the meantime which are now in the way.

 

I don’t think that there are general issues causing this message, probably this is related as ideas are not converted to other content types. The platform maybe does not know what to do with that label.

 

I will try out some things later and get back to you, but good to add in @tom.shaddock as he might know something that could be of value here.

I follow my nose, it always knows
aluciani
alucianiAuthor
Helper ⭐️
July 1, 2020

Yeah, @tom.shaddock is an InSided Rockstar and has helped me out more than I can say.

You are lucky to have him :thumbsup:

Julian
Gainsight Employee ⭐️⭐️⭐️
July 1, 2020

Oh yes, you don’t want to know how often he has saved my day! He’s a keeper! :P

I follow my nose, it always knows
tom.shaddock
Gainsight Employee ⭐️⭐️
July 3, 2020

Hi @aluciani appreciate the kind words! :grinning:

 

So unfortunately it does appear to be a small visual bug - if I create an idea and then perform conversion to question it seems to retain the old Idea status, as well as also apply the question status tool e.g:
 

Which isn’t an ideal result really - i’ll get a ticket opened for it now for you! 

m4rc
Helper ⭐️
September 8, 2020

Ah, we just spotted this too. Good to see it’s been raised here already :slight_smile:

Suvi Lehtovaara
Helper ⭐️⭐️
September 8, 2020

We’ve been experiencing this as well!

https://yhteiso.elisa.fi/
tom.shaddock
Gainsight Employee ⭐️⭐️
September 8, 2020

Hi all apologies for this - this is due to be fixed once the new ideation module is rolled out for all customers (the fix is bundled up with the new module). I do know its very close to completion as its currently running on this community right now. Perhaps @Marion Frecaut might be able to give a more accurate idea of when its going to go live for the rest of your communities :grin:

Helper ⭐️⭐️⭐️
September 8, 2020

Hey everyone! It's hard to give a precise ETA when all communities will have been migrated to the new ideation. We are currently planning the first "simple" migrations for customers with ideas categories that are not using integrations with other tools. But in the coming months, we are planning to have everyone switched to the new ideation module.