Hi all!
We launched our Gainsight community about nine months ago and currently operate as a private community. As we continue to grow, we're exploring whether a hybrid model might create a better experience for both prospective and existing customers.
We're looking for honest feedback from those who have made a similar transition or who have considered it.
Some questions we're hoping to learn more about:
- What benefits have you seen from a hybrid community model?
- What challenges or unintended consequences should we be aware of?
- How has it impacted community growth, registrations, and engagement?
- What effect has it had on website traffic, SEO, and content discoverability?
- How do you balance accessibility with customer privacy and exclusive member value?
- If you've made the switch, what would you do differently?
We're genuinely looking for diverse perspectives, lessons learned, and any advice that can help us make an informed decision.
Tell us the good, the bad, and everything in between!
Thank you! 😊
