"Show more" button gone on activity streams?

Forum|Forum|5 years ago
March 2, 2021
25 replies
369 views

On the Recently active topics page and the Active since last visit page there used to be a “show more” button at the end of the activity streams to load more topics when you have reached the bottom of the list. It looks like the button is gone now. Our power users are often using these streams and are now complaining that they can only see the newest 25 topics which (because our community is quite an active one) means they can only see what happened in the past 30 to 60 minutes.

Did inSided change anything here?

Edit 02.03. 12.20h:
I have to correct myself. Apparently on these pages there wasn’t a “show more” button, but a pager (like on the Unanswered questions page), which is now missing.

Best answer by Marion Frecaut

Hello @bjoern_schulze, thanks for spotting that. You are right, we changed a few things to those pages. We refactored those pages in order to show ideas and Product updates there. We need to add a way to display more than 25 topics to those pages with a show more. We plan to follow up on that very quickly. I'll keep you posted once it is done :)

M

Marion FrecautAnswer

Helper ⭐️⭐️⭐️

Hello @bjoern_schulze, thanks for spotting that. You are right, we changed a few things to those pages. We refactored those pages in order to show ideas and Product updates there. We need to add a way to display more than 25 topics to those pages with a show more. We plan to follow up on that very quickly. I'll keep you posted once it is done :)

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Nadia2

Contributor ⭐️⭐️⭐️

Hey @Marion Frecaut, thanks for the quick response. Is there progress in this? And can you tell us how long it will take?
Our superusers cannot help all the customers at the moment. Bc the topics they're following are not visible :see_no_evil:

Thanks in advance!

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Marion Frecaut

Helper ⭐️⭐️⭐️

Hello @Nadia2 thanks for your message and letting it know this is an issue for your super users. I raised the priority and our engineering team will fix this problem as soon as possible. I'll keep you informed .

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Nadia2

Contributor ⭐️⭐️⭐️

Thanks for raising the prio on this. For our community, and others I guess, is this a serious issue. Hopefully you will be able to fix it soon :)

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Nadia2

Contributor ⭐️⭐️⭐️

Dear @Marion Frecaut, this issue is till not fixed and getting even worse.

Can you please tell us how long this will take?

Below the post of one of our superusers:
Day 3 for the problem with the forum regarding the lost favorites, so that you no longer receive email notifications of new messages on topics you followed.

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Marion Frecaut

Helper ⭐️⭐️⭐️

Hello @Nadia2 , I'm sorry that this is a great inconvenience. The team is working hard at it right now, we are making everything possible to fix this as soon as possible.

About the screenshot you share, the number of subscriptions is not displayed but users are still subscribed to topics and receive notifications. It is simply a display bug, that we will fix the show more button that is the most urgent to fix.

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Nadia2

Contributor ⭐️⭐️⭐️

About the screenshot you share, the number of subscriptions is not displayed but users are still subscribed to topics and receive notifications. It is simply a display bug, that we will fix the show more button that is the most urgent to fix.

Some of the superusers say, they don't know for sure if they're missing notifications. This because they don't exactly know which topics they're following. Most of our superusers are highly productive and have 100 topics or even more(!) where they're involved with, in order to help our customers.

But one superuser explicitly states that he's misses e-mail notification of some boards / topics. Can you please investigate further, so that you're absolutely positive that's no notification get's lost. This affects our kpi's badly. Maybe it's even an other issue that you should raise intern.

Hello @Nadia2 , I'm sorry that this is a great inconvenience. The team is working hard at it right now, we are making everything possible to fix this as soon as possible.

I know I seem a little pushy now, but I still can't tell my community whether this issue will be resolved today or after the weekend. Can you be a little more precise?

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Marion Frecaut

Helper ⭐️⭐️⭐️

@Nadia2 about the subscription issue you are suspecting, could you create a support ticket with more information like the concerned topics so we can investigate further? We have no indication on our side that there is an issue with subscriptions. Thank you for your help on this.

About the pagination, we are on the last touches to fix this. I can't say for sure when it will be fixed but there is a high chance that it will be fixed by Monday. In the meantime, we rolled back changes on your community to lift the pain point for you and your super users.

Have a good weekend :)