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bjoern_schulze
Helper ⭐️⭐️⭐️
March 2, 2021
Solved

"Show more" button gone on activity streams?

  • March 2, 2021
  • 25 replies
  • 369 views

On the Recently active topics page and the Active since last visit page there used to be a “show more” button at the end of the activity streams to load more topics when you have reached the bottom of the list. It looks like the button is gone now. Our power users are often using these streams and are now complaining that they can only see the newest 25 topics which (because our community is quite an active one) means they can only see what happened in the past 30 to 60 minutes.

Did inSided change anything here?

Edit 02.03. 12.20h:
I have to correct myself. Apparently on these pages there wasn’t a “show more” button, but a pager (like on the Unanswered questions page), which is now missing.

    Best answer by Marion Frecaut

    Hello @bjoern_schulze, thanks for spotting that. You are right, we changed a few things to those pages. We refactored those pages in order to show ideas and Product updates there. We need to add a way to display more than 25 topics to those pages with a show more. We plan to follow up on that very quickly. I'll keep you posted once it is done :)

    25 replies

    Contributor ⭐️⭐️⭐️
    March 9, 2021

    Hello, @Marion Frecaut. We are very glad that users have the full view over their (favorite) topics and that all topics above 25 are visible again. Thanks for getting this part fixed :relaxed:

    Nevertheless, I would like to point out that not everything does function completely flawlessly.

    1. Sort function does not work properly

    From a user experience point of view: The order of topics is not conveniently sorted. The sort order is based on the ‘creation time’ of the topic rather than the time of the last reply. Long-term topics are therefore at the back despite a very recently posted comment.

    Our users indicate that this does not work effectively. See print screen below: sort based on “Recently active”. This also applies to other personal user pages such as Favorites.

    1. Display bug 

    Not a huge problem, but still: the display bug. The number of Favorites are not shown. 

    I hope you can get back to this soon. Thanks in advance!

    m4rc
    Helper ⭐️
    March 9, 2021

    Some of out supersusers are saying today that it’s still not fixed for them.

    I’ve updated a service ticket with Tom

    bjoern_schulze
    Helper ⭐️⭐️⭐️
    March 10, 2021

    @Marion Frecaut I can confirm what @m4rc says. The favorites still don’t show all favorited topics. The missing number in the dropdown is no big deal but a lot of our power users rely on the favorites to keep track of the topics they are involved in. And currently they miss a lot of activity. 

    Helper ⭐️⭐️⭐️
    March 10, 2021

    Hello, @m4rc and @bjoern_schulze thanks a lot for flagging this. Could you create a support ticket about the subscription issue with as much information as you can so we can investigate this further? 

    To note showing the number of subscriptions in the profile dropdown is identified and will be fixed in the coming days

    Thanks a lot for your help on this

    m4rc
    Helper ⭐️
    March 10, 2021

    Hello, @m4rc and @bjoern_schulze thanks a lot for flagging this. Could you create a support ticket about the subscription issue with as much information as you can so we can investigate this further? 

    Thanks a lot for your help on this

    Hey @Marion Frecaut already done - it’s ticket 20553 :relaxed:

    Contributor ⭐️⭐️⭐️
    March 15, 2021

    Hello, @Marion Frecaut. I hope that the issue for the other communities is fixed. 

    Last week I asked another question here that you haven't come back to yet;

    Hello, @Marion Frecaut. We are very glad that users have the full view over their (favorite) topics and that all topics above 25 are visible again. Thanks for getting this part fixed :relaxed:

    Nevertheless, I would like to point out that not everything does function completely flawlessly.

    1. Sort function does not work properly

    From a user experience point of view: The order of topics is not conveniently sorted. The sort order is based on the ‘creation time’ of the topic rather than the time of the last reply. Long-term topics are therefore at the back despite a very recently posted comment.

    Our users indicate that this does not work effectively. See print screen below: sort based on “Recently active”. This also applies to other personal user pages such as Favorites.

    1. Display bug 

    Not a huge problem, but still: the display bug. The number of Favorites are not shown. 

    I hope you can get back to this soon. Thanks in advance!

     

    The majority of our superusers use the ‘favorites’ to keep track of the topics which they help others. Since this issue they miss a lot of new posts! Can you raise this problem?

    m4rc
    Helper ⭐️
    March 16, 2021

    Our superusers are suggesting that the order should be as follows:

    Unread topics, then Last activity/replies and finally by Creation date.

    Is that the plan going forward @Marion Frecaut ? To be honest I can’t remember how it was before it went buggy. 

    tom.shaddock
    Gainsight Employee ⭐️⭐️
    March 16, 2021

    Hi @Nadia2  so i’ve created a ticket regarding the first point - ticket number: 20685.

    The second point is a known issue and is currently in the process of being resolved, so keep an eye out for when that drops (hopefully this week) :grinning:

    bjoern_schulze
    Helper ⭐️⭐️⭐️
    March 16, 2021

    Our superusers are suggesting that the order should be as follows:

    Unread topics, then Last activity/replies and finally by Creation date.

    Is that the plan going forward @Marion Frecaut ? To be honest I can’t remember how it was before it went buggy. 

    It was purely based on last activity. I wouldn’t recommend having an “unread topics” status in this list (maybe as an added manual filter though), because the list would quickly be populated by unread topics that users didn’t bother to open.

    Helper ⭐️⭐️⭐️
    March 16, 2021

    Hello @m4rc and @bjoern_schulze indeed the default ordering on the "My topics page" and "My subscriptions" was based on last activity and the plan is to keep it that way