Let's talk about the magic ingredient of education throughout your courses: Repetition 

By reinforcing key information through repetition, we combat the forgetting curve, ensuring that crucial knowledge sticks. According to this Linkedin article, most new information learned by adults is forgotten after 24 hours. 

What is fun about the customer education industry is that we can be as creative as you want when it comes to course and content creation! This concept is important, and you don’t want your content to sound monotonous. 

How you can effectively implement this using the Gainsight CE course builder?

• Clear Course Outlines: Start by using the course short and long descriptions to outline the agenda. Provide a roadmap for your learners so they know what to expect 
• Variety is Key: Mix up your content formats. Incorporate videos, presentations, and interactive activities, to reinforce concepts throughout the course journey 
• Check for Understanding: Don't forget the importance of assessment. Wrap up your course with a quiz or knowledge check to gauge understanding and reinforce learning objectives 
• Highlight Key Takeaways: Just as you started with an agenda, end with a recap. Highlight the key points or actionable insights your learners should take away from the course 

Is there a way you go about repetition in your courses that I did not highlight? Have you found formatting courses with this in mind has led to higher retention?