If you weren’t able to join our Gainsight CE Office Hours on Group Management, see the recording and overview below!
Why use groups in Gainsight CE? (8:18)
-Allow you to keep learners organized, segment content to specific groups, creating personas, seperate by persona, products, customer names,
-Add and remove learners, courses and learning paths,
How do I create groups and where do learners see that content? (10:14)
-Groups are created in Gainsight CE via the People tab
-Add learners in a group with the Add button in the group itsself, or you can add a large group of users from the People tab (as if you are inviting them to the instance for the first time) and add a list of emails to a group (19:20).
-Learners see assigned courses and learning paths on their dashboard (don’t forget to assign content to the group).
Where is the best place to track group data? (27:12)
-Most analytic dashboards in CE have a filter to separate data by group, but we spoke about the below:
-School activity to see which learners have activated their accounts. People Leaderboard shows learner’s course enrollment number, completion, and progress. Multiple Course Analysis dives deep into almost every aspect of the learning journey with all courses and their data. Single Course Analysis to see where learners have dropped off.
See the comments below for the Q&A from the session! We got a ton of great questions, if we didnt get to yours, please leave it below or reach out to your Gainsight CE rep/cesupport@gainsight.com 😻