Skip to main content
keith_mattes
keith_mattes
Helper ⭐️⭐️
September 6, 2019

Deep Thoughts with a Gainsight Admin

  • September 6, 2019
  • 19 replies
  • 241 views
Sometimes, when I am feeling lonely and not receiving any inbox alerts, I fire off a whole bunch of test-runs of rules just to know at least Gainsight still loves me 🙂

Happy Friday everyone!

PS - Please bring back email attachment rule results!!! It is such a time-saver!

    19 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    September 6, 2019
    Subscribed for more Friday deep thought content!

    VP of Customer Success at Forcepoint
      john_apple
      john_apple
      Expert ⭐️
      September 7, 2019
      All my emails in my inbox now are Gainsight notifications, Gainsight rule summaries, Community notifications, Gainsight Support responses, and other conversations about Gainsight. So much ❤️

        keith_mattes
        keith_mattesAuthor
        Helper ⭐️⭐️
        October 9, 2019
        Many times, as an admin, I reflect on the movie Highlander (truly amazing) and I think... "There can be only one..." and then wish maybe there were more Admins in our organization! ​

        Of course, no beheadings... yikes.

        Shout out to all the "Lone Rangers" out there!! (I'm really aging myself on this post)

        Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
          john_apple
          john_apple
          Expert ⭐️
          October 9, 2019
          @keith_mattes We were “born to be kings”.

            keith_mattes
            keith_mattesAuthor
            Helper ⭐️⭐️
            October 9, 2019
            @john_apple Yes we were Born to be Kings !! 🙂

            Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
              keith_mattes
              keith_mattesAuthor
              Helper ⭐️⭐️
              January 23, 2020

              I need to resurrect this thread…. :)

               

              Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
                T
                tulasi_andukuri
                Helper ⭐️
                February 4, 2020

                Email attachments option was turned off in Rules Engine, in order to prevent unnecessary risk to customer sensitive data. This was done as part of security risk enhancements.

                  keith_mattes
                  keith_mattesAuthor
                  Helper ⭐️⭐️
                  February 4, 2020

                  @tulasi_andukuri  can we at least get the numerical results added back to the email result and maybe NOT the data extract?   As an Admin, I’d like more relevance to a notification email from the system than just “your rule executed” that seems kind of silly, you could try IN APP notifications for Admins

                  Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
                    T
                    tulasi_andukuri
                    Helper ⭐️
                    February 5, 2020

                    Hi Keith_mattes,

                     

                    This is valid suggestion. Thanks for bringing this up.  We will try to implement it. 

                    We assess the priority based on other roadmap items and keep you updated on the timelines. 

                      keith_mattes
                      keith_mattesAuthor
                      Helper ⭐️⭐️
                      February 5, 2020

                      @john_apple  & @darkknight  perhaps a small victory above? At some point?  Maybe vote it up if you are ok with that? I get the security aspect, but having the numerical results is kind of what the test runs are all about.  

                      Hope all is well with you guys!

                      Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
                      Show more replies
                      Terms & ConditionsAccessibility statement