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keith_mattes
Helper ⭐️⭐️
September 6, 2019

Deep Thoughts with a Gainsight Admin

  • September 6, 2019
  • 19 replies
  • 241 views
Sometimes, when I am feeling lonely and not receiving any inbox alerts, I fire off a whole bunch of test-runs of rules just to know at least Gainsight still loves me 🙂

Happy Friday everyone!

PS - Please bring back email attachment rule results!!! It is such a time-saver!

19 replies

darkknight
Expert ⭐️
February 5, 2020

@keith_mattes  I guess I hadn’t noticed cause usually when I’m running test rules I’m impatiently hitting refresh in the UI :yum:

 

Jeff Kirkpatrick
keith_mattes
Helper ⭐️⭐️
February 13, 2020

I feel far more comfortable and encouraged when reviewing my Rule execution results in the UI when there is a potential “issue” to investigate as I am told this is a “Partial SUCCESS”  while when I receive and email notification for the same rule results I feel dismayed with a “Partial FAILURE” 

 

As an Admin, I need as much emotional support from the tool as possible!! Does anyone else think it makes sense to align this messaging? 

@dan_ahrens , @darkknight , @john_apple  AMIRITE? Unified messaging? :)  I think this is on the appropriate thread

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
davebrown2242
Helper ⭐️
February 13, 2020

I am subscribing for this!  Our emotional well-being as admins is too often overlooked.  Admins are people too! :joy:

DB
darkknight
Expert ⭐️
February 13, 2020

@davebrown2242 @keith_mattes  where have you guys been all my life? :yum:

Jeff Kirkpatrick
keith_mattes
Helper ⭐️⭐️
February 28, 2020

If I charted the number of Gainsight tabs open vs time I click “Refresh” within the GS GUI per day my “GS Coefficient” = 5%      ;)   @darkknight ,  @john_apple ?   Happy Friday!

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
keith_mattes
Helper ⭐️⭐️
June 11, 2020

Today’s Thursday, but somewhere it’s Friday! And with all that is challenging us in the world right now… I was thinking…. 

Sometimes,  I reflect on being a remote Gainsight Admin and how thankful I am… especially when we issue a LOT of CTA’s to our CSM’s… because they can’t easily “Stop by” to “thank” me and report “enhancements”  :) 

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
davebrown2242
Helper ⭐️
June 11, 2020

@keith_mattes :joy:

Now that you mention it I do miss cutting them off mid-sentence with, “I know, you’re welcome!”

*Spins in chair — Puts on Headphones*

DB
keith_mattes
Helper ⭐️⭐️
September 17, 2020

Thursday .. AGAIN!

Have you ever….as an Admin… treated the testing of a new Rule just like the old game show “Name that Tune?”

“I can make that rule successful in 4 test runs…”  (double points for an S3 pull)

“I can do it in 3 AND tokenize an obscure buried value”

If there were ever a “Gainsight Gauntlet Gameshow” (GGG or G3) this should be one of the challenges :) 

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
keith_mattes
Helper ⭐️⭐️
October 2, 2020

It’s like Gainsight knows I need a little “pick-me-up” on a Friday morning … when reviewing Analyzer… to see if I’m being a good Admin :) 

 

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd