Hi all,
We have a custom merchandise and custom apparel company and have been looking into customer success platforms to help us manage our repeat clients and long-term business relationships. We have a number of key customer segments and lines of business that include printing for:
- Corporate t-shirts
- Event merchandise
- Bulk orders for colleges and startups
- Branding orders
- Seasonal campaigns
The customer segments listed above have not only been valuable to us but have been repeat customers. We have observed that many of them bring new campaign requests every few months. Currently, we do all our follow-ups manually using WhatsApp, email, and spreadsheets.
We are now looking to see if Gainsight has the ability to help us:
- Pinpoint customers who have a history of repeat orders
- Manage customer touchpoints
- Set automated follow up tasks
- Organize customers based on the order value
- Increase retention for recurring order customers
Our website https://ajgar.com/ and order management system have custom build by us using PHP & Python. We are looking into the ability to use Gainsight via API or webhooks.
I do have a couple of questions for the Gainsight community:
- Has anyone used Gainsight for a non-SaaS business?
- Does Gainsight fit well in a manufacturing/custom printing use cases?
- What’s the best way to track customer health for repeat-order businesses?
- Where do you see the best use cases for Order Management and Gainsight?
I am interested in learning from your customer retention processes and the workflows you've implemented. Thank you!