I am working with a customer in which he has below query. Putting in customer’s words only to make it more clear.
‘I researched around on the support site but couldn’t find an answer on this so wanted to see if this is a possibility. For Journey Orchestrator, when sending out emails, is it possible to set it up so all contacts from certain companies are CC’d on the email vs each contact receiving their own individual email?’
Is it possible, Any input will be highly appreciated.
Hi,
Usually, how many contacts will each company have? and who needs to be the primary contact?
I am working with a customer in which he has below query. Putting in customer’s words only to make it more clear.
‘I researched around on the support site but couldn’t find an answer on this so wanted to see if this is a possibility. For Journey Orchestrator, when sending out emails, is it possible to set it up so all contacts from certain companies are CC’d on the email vs each contact receiving their own individual email?’
Is it possible, Any input will be highly appreciated.
+1. This was a nice use case and interesting Imran.
One of the customers has asked related to this one. That is “Is there any way to dynamically populate the CC’d in the JO Programs like how we set the To list to Recipient Email Address
Screenshot:
Hi Nitisha.
The use case which I am trying to do with the CSV file. In my source file I have a “Recipient Email Address” to whom I have to send the Email. And in the same source file, I have another field called “CC Email Ids”.
So in the CC Email Ids field, I have multiple emails with a comma-separated. Now how can I use that field to dynamically populate the Email Copy To field
Example: Input file
| Account ID | Account Name | Recipient Email Address | CC Email Ids |
| 100 | XYZ | xyz@xyz.com | x@xyz.com, y@xyz.com, z@xyz.com |
| 101 | ABC | abc@abc.com | a@abc.com, b@abc.com, c@abc.com |
Now, what are the steps that I have to do to dynamically populate the CC Email Ids field into the “Email Copy To” field.
I hope you got my use case.
Thanks.
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