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emily_mcdaniel_629a86
emily_mcdaniel_629a86
Gainsight Employee ⭐️⭐️
February 28, 2017

Known Issue: Timeline Activity Sync

In release 5.5.3 which was pushed to customers on February 22, 2016, we've discovered a bug within activities created from timeline. If an activity is created in timeline and task sync to Salesforce is turned on, the task is synced to Salesforce multiple times resulting in duplicates. 

NEXT STEPS

For now, timeline activity sync has been turned off for all customers while we are working to push out a fix for this issue.

FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.

    23 replies

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    karen_jones
    karen_jones
    Contributor ⭐️⭐️⭐️
    March 23, 2017
    I agree! The timeline feature is how we demonstrated value to our CSMs and our sales team by showing them how easy it is to communicate with each other. It is also a major concern right up to the CCO in our organization. Thanks for your consideration
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      lauren_selawski
      lauren_selawski
      Contributor ⭐️
      March 23, 2017
      We finally just got our CSMs to live in Gainsight and now have to ask them to go back to their original workflows. This presents major issues, as our CEO looks at these activities in Salesforce on a daily basis. Is there any likelihood that this fix would be pushed up? I would rather have duplicate activities in Salesforce than none at all!
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        manu_mittal
        Gainsight Employee ⭐️
        manu_mittal
        Gainsight Employee ⭐️
        March 23, 2017
        Apologies for the inconvenience caused by this issue!  We are planning to provide a patch this weekend.
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          angelahibdon
          angelahibdon
          Contributor ⭐️⭐️⭐️⭐️
          March 23, 2017
          Thank you for deciding to provide the patch this weekend! It is important that our teams using Salesforce see our activity (especially cancellation notices) that are synced from Gainsight Timeline to the Activity on the Salesforce account.
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          Angela Hibdon
          tzundelgainsightcom
          tzundelgainsightcom
          Helper ⭐️⭐️
          March 23, 2017
          Fantastic! Thank you, Manu!!
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          sandeep_kumar
          Gainsight Employee ⭐️
          sandeep_kumar
          Gainsight Employee ⭐️
          March 26, 2017
          We have enabled Timeline sync as of now. 
           This fix is a temporary solution and is subjected to change.
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            scott_renna
            scott_renna
            Contributor ⭐️⭐️⭐️⭐️
            April 26, 2017
            Hello are there any updates regarding the syncing of activities in Gainsight over to the Salesforce account record?
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            emily_mcdaniel_629a86
            emily_mcdaniel_629a86Author
            Gainsight Employee ⭐️⭐️
            April 26, 2017
            Scott, 

            This was addressed on March 26th per Sandeep's last comment. Are you still seeing issues in your org?
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            scott_renna
            scott_renna
            Contributor ⭐️⭐️⭐️⭐️
            April 26, 2017
            I had last read this would be fixed in a May release, let me test and post back. Excited this may be working now!
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            scott_renna
            scott_renna
            Contributor ⭐️⭐️⭐️⭐️
            April 26, 2017
            Hmm, I created two activities, Log a Call and Log an email, but do not see them showing up under the Account record for the client in the Activity history.

            Does it take a while to refresh?
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